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BBB Accreditation

On 8/11/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Oak Creek Construction include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Oak Creek Construction include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Oak Creek Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 25, 2007 Business started: 07/18/1991 in CA Business started locally: 07/18/1991
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 623148.

Type of Entity

Sole Proprietorship

Business Management
Mr. Jaime Gutierrez, Owner
Contact Information
Principal: Mr. Jaime Gutierrez, Owner
Business Category

Contractors - General Landscape Designers Concrete Contractors Concrete - Custom

Products & Services

Oak Creek Construction offers the following product(s): Company offers construction services.

Products & Services

Oak Creek Construction specializes in concrete design, landscaping design and construction services.

Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 1633

    Shingle Spgs, CA 95682

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On April 22, 2014 you presented me with a proposal for the demolition of a redwood deck and installation of stamped concrete for approximately 3,000 square feet. you actually were supposed to be at the house on the morning of April 17 to start the demolition with the pour taking place on April 18 and your two co-workers worked for two hours to remove the redwood deck. You finally showed back up on April 22 with one co-worker to semi-finish the demolition. At that time you presented me with a "proposal" that the entire fee be paid was $3,015.00 for demolition and concrete. You requested $1000.00 to start the job. I paid you the $1000.00, check #***, per your request. You told me at that time you were sending another old friend, **** ******, to follow up with completing the job. **** ****** came to the house on April 23 to review the job and said he would be back Thursday morning, April 24 to start the job. **** did not show up. Since that time I have tried getting a hold of you and/or **** to find out when the project would be completed. I left over 20 voicemail messages, text messages, and e-mailed both of you. I finally heard from **** on April 30 saying he had told you he would not be doing the job for you. I still have not heard back from you.

Desired Settlement: YOU DID NOT COMPLETE THE DEMOLITION JOB as you did not remove the 25 cement pilings and you were therefor overpaid. I am demanding that you that you reimburse me $500.00 of the $1000.00 paid. In addition, I do not want to have you complete this job