BBB Accredited Business since
Phone: (916) 858-1993 11230 Gold Express Dr STE 310, Gold River, CA 95670
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A BBB Accredited Business since
BBB has determined that Majestic Builders meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Majestic Builders include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Robert Terry, Owner
Contractors - General Gazebos Patio & Deck Builders Swimming Pool Contractors, Dealers, Design Fireplaces Landscape Lighting Outdoor Kitchens
Industry TipsBuilding a Swimming Pool Tips Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
11230 Gold Express Dr STE 310
Gold River, CA 95670 Directions
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Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: In July 2013, I entered into a written contract with ****** *****, DBA Majestic Builders to install travertine tile on the outdoor surfaces of my front courtyard and rear yard lower terrace patio. The tile installation was completed in August 2013, and subsequent to the work I was provided a 1 year written warranty on the material and workmanship relative to the tile installation. In January 2014, I observed the surface of the travertine tiles in both areas start to lose their natural brown/tan coloring with the surfaces turning hazy white. Currently, all of the exposed tiles are covered with a stark white hazy/cloudy permanent film showing distinct streak marks caused by the sponges used by the workers during application of the tile sealer. On 3/6/14, as provided in the warranty, I provided notice to ****** ***** of the now unsightly appearance of the tile and requested it be repaired to an acceptable condition. On 3/11/14, ****** ***** arrived at my residence with his tile subcontractor, **** ******, to inspect the condition of the tile. On 3/27/14, I received an email from ****** ***** advising that **** ****** indicated to him that the degraded hazy, sponge streaked appearance of the tile is normal and a result of weather and water exposure. I interpreted this message as a refusal by him to repair the tile. I believe this decision is unacceptable, inconsistent with his assurance at contract presentation to provide quality work, and contrary to the agreed upon terms in his written contract and warranty. Prior to ****** *****'s visit and as recent as 4/3/14, I have had the tile inspected by 2 independent tile contractors. Both have indicated to me the degraded tile appearance is not normal or visually acceptable and that the condition appears to be the result of improper application of the sealer material. I was advised by one contractor that due to the condition, the tile would have to be honed to remove the white film and a quality tile sealer reapplied.
Desired Settlement: I believe ****** ***** should be responsible to have the tile honed and resealed at his cost, or reimburse me the cost for having this work performed independent of him.
This is in response to Mr. ********* complaint.
I received written notice on 3/6/14 that Mr. ******** observed a white film buildup on the travertine tile we installed in both front and rear patios.
On 3/11 I met on site with my installer and we both observed a very subtle film on areas of the travertine that were exposed to direct weather. (areas of travertine that were not directly exposed to weather did not have this film.........which Mr. ******** acknowleged)
It was determined that this was simply hard water build up on the surface and was not inherent with the sealer itself.
I shared in writing our observations with Mr. ******** and he responded back that he did not agree. He indicated he had another tile contractor out and that Mr. ******** was told that the other tile contractor felt it needed to be resealed and that he could perform that service.
I indicated if I could see a written summary from a professional stone tile installer I would be receptive to resealing at no cost to Mr. *******. One day later he filed this compaint without any further communication.
There were two other concurrent "warranty issues" that were addressed timely by Majestic Builders and I have asked Mr. ******** in writing to acknowlege that these have been satisfied. To date, I have received no further communication from Mr. ********.
I want to emphasize that Majestic Builders has been in business for 30 years and has NEVER had another complaint filed with the BBB or the CSLB . Our business philosophy and reputation is rock solid and one built on providing high quality products and standing behind our work.
Consumer Response: I am rejecting this response because: First, the hazy film coating, which includes distinct and permanent sponge streaks resulting from the application of the sealant product is very significant in appearance despite Mr. *****'s assertion. Visible white sponge streaks should not be stained into the tile surface. The tile was intended to be installed outside and again, contrary to Mr. *****'s statement, no hard water has ever been applied to the tile surface. The tile appearance significantly deteriorated only after rainfall had occurred on it during the few months of a light rain winter season, and is in stark contrast to the adjacent tile surface that is covered by the roof overhang from our residence. As with my previous complaint to the BBB relative to my concerns about Mr. *****'s work performance, instead of taking accountability, he instead becomes defensive, attempts to deflect or negate any issues and puts the responsibility back on the consumer to accept or resolve the problem. The unsatisfactory and unsightly appearance of the tile surface is not slight, nor acceptable considering the many thousands of dollars we paid Mr. ***** in good faith to provide a quality product at our residence. Moreover, as with our previous complaint with the BBB, Mr. ***** initially failed to acknowledge the problem and now only after my filing a formal complaint is he responding as if he has performed no wrong doing. Based on my past experience, I find Mr. ***** to be untruthful, insincere and uncaring with regard to our legitimate concerns regarding his work performance. I should not have to pay other tile contractors to provide him anything relative to our tile performance. He, the licensed contractor should reasonably attempt to resolve consumer concerns, including consulting other tile professionals if necessary. Based on my experience with Mr. ***** and his business demeanor, I don't trust his opinion or have confidence in his skills. I want him to reimburse me for the money I now have to expend to to pay another reputable licensed tile contractor to restore my tile appearance to a satisfactory appearance rather than rely on his sub-contractor who he states he trusts and asserts has done nothing wrong installing my travertine tile.
This will be my second BBB response to Mr. ********* complaint. The first response was dated 4/17.
My tile subcontractor and myself met on site on 3/11/14. We attempted to get the manufacturers rep to site for a second opinion.........when the representative was nonresponsive I chose to put in writing my subcontractors opinion that the haze in sun exposed areas of the travertine patio (as opposed to covered areas) were the result of natural water deposits.
In the follow up email from client to myself he stated he had two other contractors look at the tile and they both stated that was not the case. I offered to reseal all travertine at no cost if he would be receptive to sharing with me their written summary.
The following day he filed a complaint with the BBB.
On 4/14/14 I sent another email following up on two other warranty issues that were previously addressed asking for him to put in writing that he was satisfied with those efforts and again offering to reseal all my travertine at no cost to him. I receieved no response from him.
On 4/21/14 I drafted a follow up letter and sent it to him certified mail.
I have yet to hear from Mr ******** since my initial offer on or about the beginning of April.
In all I have sent 3 seperate emails offering to address the issue and requesting a response.
I am attaching the last two documents requesting a response from Mr. ********.
Consumer Response: I am rejecting this response because: As stated in my previous correspondence, based on my experience with Mr. *****, including his responses to my previous complaints relative to other work performed on my property I believe him to be incredibly disingenuous relative to my concerns and that he is now again merely seeking to use this formal complaint process to gain favor with the BBB. Moreover, I will not respond to his demands in any format that I provide written correspondence to him on other work performance issues on my property not contained in this complaint and which are immaterial. Again, I reject his ridiculous assertion that I should provide him with a written evaluation from other contractors relative to obvious visual defects in the tile appearance. No reputable tile contractor that I have contacted is willing to provide this information free of charge, nor are they willing to be a party in this complaint and I will not request that they do so. As a licensed contractor it is my belief that this obligation should rest solely with Mr. ***** since I have paid him approximately $10,000.00 in good faith for this work and the defect is clearly covered in his written warranty.
Again, based on his demeanor, continued pattern of unwillingness to aggressively pursue amicable resolutions to my complaints without involvement from the BBB or the Contractors State License Board, I do not trust him, or have any confidence in his skill or ability to perform satisfactory work at my residence. The resolution I seek with regard to this specific complaint is that he reimburse me directly for the costs I must now expend to have a licensed contractor, specializing in tile restoration, repair my travertine tile to its original and acceptable appearance.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Read Complaint Details
Complaint: On 7/26/2013, I entered a contract agreement with ****** *****, DBA Majestic Builders, for a landscape project totaling $29,118.00. ***** was selected based upon my review of an advertisement he placed in the July 2013 issue of House2Home Showcase magazine. In that advertisement ***** indicated $2000 off "On new contracted projects of $15,000 or more." When I requested he apply the $2000 toward the cost of my contracted landscape project, he refused stating that ad should not have been in the magazine. I believe this to be a deceptive and dishonest business practice. On 7/26/13, I entered into a written contract with ****** *****, DBA Majestic Builders, for a landscape project consisting of several segments costing $29,118.00. My complaint involves the segment of the contract detailing services to include: "Stain front entry concrete walkway 120 sq. ft.-$540", and "Prep and staining all concrete in rear yard 1,675 sq. ft.- $5,862.50. On 10/2/13, *****, through his sub-contractor, had a liquid material applied to the concrete surfaces. Subsequent to the written articulated 48 hour drying process, I inspected the concrete surface on 10/4/13, and the actual liquid product applied. Reading the label on the container of the product applied, I learned that contrary to work specified in the contract as "staining the concrete", a "solid color Color Texture Seal waterproofing resin (paint)" was applied. This fact was verified by my reading the product label on the one gallon can of extra paint left by the sub-contractor, and a telephonic conversation I had with him immediately after reading the label. Moreover, I was advised by him that he personally had made ***** aware of the product being a Color Seal paint product used on pool decks and patios, and not a stain product when he bid the work cost. He advised also that the actual concrete staining process is much more laborious in work hours spent to apply it, and consequently the job cost is much higher than what was applied. I believe the specific contract terms were not met by ***** by not applying the stain as prescribed, and using the lesser cost Color Seal paint product. I believe this action authorized by ***** constitutes possible fraud and is a clear violation of the terms as agreed upon in our contract. I clearly was charged for a more expensive work product that in fact was not delivered Product_Or_Service: Landscape project Order_Number: N/A Account_Number: N/A
Desired Settlement: DesiredSettlementID: Refund I believe a fair and reasonable resolution to my complaint would be that the $2000 discount be retroactively applied to the total balance outstanding on our contract.
Initial Business Response
BBB's Final Determination: Consumer accepted resolution offered by the business.