BBB Logo

Better Business Bureau ®
Start With Trust®
Northeast California

BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that J P Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for J P Construction include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on J P Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: June 16, 2011 Business started: 08/18/1988 Business started locally: 08/18/1988
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Jeffrey Pohl, Owner
Contact Information
Principal: Mr. Jeffrey Pohl, Owner
Business Category

Contractors - General Floors - Hardwood Kitchen & Bath - Design & Remodeling Concrete Contractors

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Web Addresses

X

Additional Email Addresses

  • - Communication/Mass Email
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

8/27/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Incomplete product and improper installation of stairwell railing. The stairwell commissioned from JP Construction was not completed: the welding of one section is 1/2 inch too short, parts were left unpainted, the wood handrail was not smooth, and metal splinters were not removed. The new railing does not completely match the old railing (which this same company built and installed years previously). The installation of the stairwell was not completed or installed to the minimum standards (which was promised): bolts were not drilled into the floor for security of the railing (0/4 bolts were installed; zero of four). Only 2 screws were used to secure the entire 9-1/2 foot railing. Of the two screws used for support, the lower support section is 1/2 inch too short, so there is a gap between the railing and the wall where the screw fits in. I have been calling and leaving voice mail messages JP Construction almost daily (mon-fri) for two weeks. I have never had a return call. The one time someone answered the phone, they promised to send someone out to "check it out sometime today or tomorrow." No one ever showed. I have not been able to get a hold of anyone there since, nor have they ever returned my calls or messages.

Desired Settlement: I want the railing to be finished and to be properly installed. For $1190.00, I expect a professional job. If JP Construction refuses to complete this job, then I want my money back.

Business Response: Business' Initial Response
I did not do the work for this ****** ********. I built and installed a handrailing for and ***** ********* I was hired by her. She was happy with it and approved it and paid me. ***** only wanted 2 bolts in it so that she could remove it when they moved and then they would reinstall it and bolt it properly when they left. If they failed to install it properly after they removed it I had no control over that. There was not any gap either when we installed it. As I said Her and her husband were happy with it and they are the ones that hired me for the work.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) JP Construction is refusing to be honorable in this arrangement. I do not accept their answer, but it is obvious they will change the story and lie to avoid having to complete the job. This BBB complaint should be closed with the understanding that the customer is unsatisfied with JP Construction's performance and response.

Business' Final Response
I do not know what ****** and *****'s agreement was. I only know that I was hired by ***** and that her and her husband specificaly told me they did not want it installed! They only wanted it wanted it attached at the top wall connection because they did not want any holes put in the floor or walls if they could avoid it. I requested they put at least 2 in it. They wanted it so it could be removed when they moved. So that is what we did. If ****** and her had other aggrements that was between them. I did not see who the check was from nor did it matter because she was resposible for payment because she is the one I contracted with. When ****** called me I did not give him any information about cost because that was between ***** and I. If she wanted to discuss it with somebody else that is her choice. I do not. Again This was an aggrement between ***** and I. I built it and installed per her specifications. I had not even heard of ****** until a few weeks after she had contracted me and I had started building the railing. He needs to take this matter up with Her and her husband.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.