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Look at your unique situation: Best use of energy currently supplied to your home or business. Then analyze the possibility of reducing and/or producing with the most ideal least-cost scenario that suits you and your situation.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business is in the process of responding to previously closed complaints.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
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Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Michael Newsom, President
Contractors - General Glaziers Swimming Pool Contractors, Dealers, Design Air conditioning & Heating Contractors - Residential Landscape Contractors
Service AreaNorthern California
Alternate Business NamesTerra Aqua Builders, Inc.
Industry TipsHiring a Contractor in California
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Consumer states: Item #1 On or about 11/9/11, I signed a contract with Energy Resolution to install new heater and air conditioner system in my house and wrote them a check $500.00 as retainer. Item #2 On 1/10/12, a change was made to the original contract for they were going to replace my 3-ton air conditioner with a 2 1/2 ton unit. I wanted a 3-ton unit. This cost me $1200.00 more for the 3-ton unit. I signed this upgrade 1/12/12. A couple of weeks later while they were having the systems install which entailed replacing a complete new heating unit, new up to date ducting, more attic surface insulation and a new air conditioner. I started having troubles with the TV. It would turn itself off if someone turned on the kitchen garbage disposal or a light under the kitchen counter cabinets. My swimming pool pump and skimmer motors would not work. My newer electric close dryer would start to smoke if a full load of clothing were being dried. The hallway two way light switched would not work. Lights in the garage would not come on. I talked to a number of the fellows working on the heating and air conditioner units but they couldn't seem to fix the problems. I talked to the head guy on the job, name unknown, and told him that i thought they had done something up in the attic or when replacing the air compressor unit which was making all the problems. He said that they hadn't done anything wrong, there for it wasn't their problem. Item #3 I received a bill for the installation for $8096.00 which I paid. While the fellows were still here, I called Energy Resolution and told them I was unhappy and they had done something to cause all of these problems. They sent out Mr. ****** ******** who works for them and I am told also owns his own electrical business. The first thing he looked at was the two-way switch in the hall. He worked on the switch for about and hour and couldn't make them work properly. CAN YOU BELIEVE, he said that he knows what the problem is an that it was the wiring in the walls were illegal wiring and he would have to "RIP OUT THE WALLS" and replace all the wiring. I told him that I had lived in this house nearly 40 years and when I had the heating and air condition system replaced 25 years ago, they didn't have wiring problems. I said, "You are telling me that the walls must be ripped out to fix this". He said, "yes". I couldn't get this guy out of my house fast enough. I called SMUD, *** ***** ******** (***********@SMUD.ORG) and he said not to pay them any more until you are satisfied. Item #4 Being that I still had my electrical problems, I called ******** ******** Lic. #XXXXXX to fix it. They replaced my 50 amp panel with a 100 amp panel, got my halls lights working, no longer does my close dryer smoke, my TV stay on lie it should and the lights in the garage are working. I wrote Phillips Electric a check on 4/20/12 for $1050.00. ******** ******** wasn't familiar with pool pumps so I contacted a pool pump electrician and for $75.00 got them working. The pool pump electrician said the motors were fine but had to get power to them. Item #5 SMUD sent me a check for $6,756.46 PG&E sent me a check for $2,243.58 Item #6 On 8/25/12, I received a notice of mechanics lien from Energy Resolution that a lien will be recorded on 9/3/12 on my house if payment in full not received. At this writing I have paid $500.00 deposit, $8,096.00 close out and $1,050.00 to get my house electrical problems resolved and $75.00 for a pool pump electrician to fix the skimmer and pump motor for a total $9,721.00. There is no way that Energy Resolution, Inc. can ask me for an additional $1,562.89 leaving me holding the bag after they got their money and left. I feel that Energy Resolution has taken me and they should not be entitled to additional funds.
Business' Initial Response
BBB's Final Determination: The business failed to resolve the complaint issues.
Problems with Product/Service
Read Complaint Details
Complaint: I was told the work would include repairs to my air conditioning unit that were never done. I hired energy resolutions to do work on my house through the SMUD energy savings program. The original analysis report was given to me on 8/28/2011, the job number is XXXXX-M6. The analysis stated that the air conditioning unit was inoperable. I repeatedly told the contractors that we needed the air conditioner fixed. They assured me it would be done, but it never was. When I asked them about it, they said it was not part of the work order and if I wanted to get it done it would be another $3000 to replace our unit. I was not given a copy of the contract, and am currently waiting to receive one from the company as well as a copy of the permits to see if the air conditioning was part of the contract. However, even if it was not part of the contract, I feel they should be responsible for fixing it, as they knew going in that we needed the air conditioner fixed. I feel I was given the run around and made to look like I was at fault for the work I needed not getting done. Now I am living in an 80 degree house and summer has yet to start. I worry that my two dogs will get sick with heat exhaustion because our air conditioner was not fixed when the other work was done.
Desired Settlement: I would like my air conditioning unit to either be fixed or replaced at no cost to me. It should have been done as part of the original work order.
Business Response: Business' Initial Response What Ms. ****** wanting is outside the scope of work she purchased. Her unit is only a few years old and our company would have been remiss in selling her a brand new unit. Her best resolve would be to contact the original installer and/or manufacture for a warranty claim for her A/C unit. Ms. ****** signed two completion certificates noting that all work was completed in full at the end of her project. Ms. ****** was given a copy of her contract at the time of signing and all permits we're mailed directly to the customer when her project ended. We're always available to our clients that have questions however we have never been contacted by this owner, since her project completion, with any questions or concerns.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved