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Phone: (916) 285-5343 3429 Freedom Park Dr. #7, North Highlands, CA 95660 View Additional Email Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Capitol City Contractors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00802576.
Type of Entity
Business ManagementMr. Bill Huffman, Owner Christa Boss, Office Manager
Contractors - General Home Improvements - Additions Plumbers Plumbing - Contractor Basement - Remodeling Handyman Services Kitchen & Bath - Design & Remodeling
Service AreaSacramento and Surrounding areas
Products & Services
Capitol City Contractors provides home improvement and repair services.
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
THIS LOCATION IS NOT BBB ACCREDITED
3429 Freedom Park Dr. #7
North Highlands, CA 95660 Directions
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I contacted this company back in November 2014 to have them come out to a new store location we were opening. The items that they had to repair for us were simple things, paint, bathroom remodel, countertops for our repairs, a seperation wall and a utility sink. All these items were put in and we opened for business. Soon after that we noticed that the water pressure was low in the bathroom. We contacted our landlord to see if this was an issue that they could resolve. The landlords maintenance person came out and stated that this was a CONSTRUCTION issue and the plumbing that was put in (utitlity sink) and the cheap sink placed in the bathroom was the cause of this issue. We also had a water pressure issue which we thought was something internal, however the landlords maintence department has let us know that this is due to poor plumbing and bad materials (sinks, etc.) used by the contractor. Shortly after we discovered this we contacted Capitol City Contracors and advised that we had this issue and also discovered that the utility sink (which we haden't even used) was clogged. The sink in the bathroom and utility sink had connections as far as plumming goes. The water would flow between the two sinks and cause the drain to back up. Capitol City Contractors not only FAILED to answer texts and phone calls, but they didn't show up to TWO scheduled appointments to just look at this issue. After the third attempt they sent out an employee who also couldn't figure out what was going on and made a call to the owner (Bill Huffman) and Bill told him to just leave and not do anything. We ended up calling a plumber who came out and used a snake to unclog the drain. He told us that there was paint or caucking poored down the utility sink drain which caused the issue which was now 15 feet deep. So after all the attempts to have Capitol City Contractors resolve an issue that they caused we ended up paying the plumber to fix this issue. We are still left with a cheap sink.
Desired Settlement: We would like to have a refund for the plumber we called to unclog our sink. Also we would like to have our money back for the two sinks and all the plumbing placed in our store by capitol city contractors.
The estimate provided by complainant is dated 10/28/14, the estimate was approved by the owner (which provides the item details and sku # of the utility sink & faucets, so that the owner would know what items were selected and at that time could request changes if wanted.) the work was completed and invoiced on 11/19/14 and paid see the copies of checks provided by complainant.
I am rejecting this response because: