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Northeast California

BBB Business Review

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When you need a reliable team of Sacramento, CA, electricians to respond quickly and efficiently to your home or business, you can always call on Priority 1 Electric. For over 20 years, we've been
handling residential and commercial jobs big and small. From fixing breaker boxes to complete rewiring projects, we have the experience and equipment to fulfill all of your electrical needs. You'll never be left in the dark when we're on the job for you. It doesn't matter what time of day or night you experience an emergency: we're available to you with 24-7 response. As a locally owned and operated
company, we believe in providing quick responses and high-quality work to each of our customers. You can schedule an appointment with us at your convenience seven days per week. When you chose to work with us, our certified electricians will answer all of your questions and they won't leave until you're satisfied with the results. That's part of our commitment to your satisfaction. Electrical problems don't wait until it's convenient to appear. When they do, know that you have Sacramento, CA, electricians at Priority 1 Electric who are ready to help. Even if you don't have an immediate problem, it's never a bad idea to have a knowledgeable professional check your wiring for problems or a routine upgrade from time to time. Regardless of the situation, you have someone to call whenever you're concerned about the condition of your circuits or breakers. So please don't hesitate to contact us today.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Priority 1 Electric meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Priority 1 Electric include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Priority 1 Electric
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 18, 1993 Business started: 07/01/1992 Business started locally: 07/01/1992
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Donald E. Kruse, Owner
Contact Information
Principal: Mr. Donald E. Kruse, Owner
Customer Contact: Ms. Rae A Murray, General Manager
Business Category

Contractor - Electrical Electricians Electricians - Commercial

Method(s) of Payment
All forms of payment.
Refund and Exchange Policy
When deciding on an electrical contractor you should keep in mind that Priority 1 Electric offers a 100% satisfaction guarantee on all worked performed and our services include 24/7 service. Our electricians are professionally certified and trained to solve all your electrical problems by providing up front pricing and all available options.  Priority 1 Electric holds a higher standard of service work with an UNBEATABLE GUARANTEE, we take the risk, you benefit. Priority 1 Electric serves the Sacramento and surrounding area (50 miles).

Products & Services

Priority 1 Electric specializes in 24 hour commercial and residential electrical service.

Industry Tips
Hiring a Contractor in California: Essential Tips

Customer Review Rating plus BBB Rating Summary

Priority 1 Electric has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

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The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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