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Northeast California

This Business is not BBB accredited

H & H Electric

Phone: (916) 342-1395 10417 Fair Oaks Blvd, Fair Oaks, CA 95628 http://www.handhelectric.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for H & H Electric include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on H & H Electric
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 08, 2003 Business started: 05/25/2004 in CA Business incorporated: 03/10/2005 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. Nick Attardi, CEO/Owner Mrs. Erin Attardi, COO
Contact Information
Principal: Mr. Nick Attardi, CEO/Owner
Business Category

Contractor - Electrical Electricians Wire & Cable - Electric Wire Harnesses - Electrical Contractor - Commercial

Products & Services

H & H Electric offers the following product(s): Company offers electrical contractor services.

Alternate Business Names
H & H Electric Inc.
Products & Services

H & H Electric specializes in residential and commercial electrical services.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    10417 Fair Oaks Blvd

    Fair Oaks, CA 95628

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

1/11/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failed to appear at appointed time. Did not return phone call or communicate further. I contacted H&H Electric to schedule a house-call appointment. We agreed on Dec. 14, 2012, at 11AM. I provided my address and phone number. My wife was at home all day waiting for the electrician to arrive as agreed. When they did not arrive at 11AM, we waited about 30 minutes before placing multiple phone calls to find out what happened. There was no answer at either phone # listed for the business, and despite polite messages left asking for a return phone call and explanation, we received no response. Needless to say, we found that to be extremely unprofessional and were upset that one of us had to waste a day waiting for someone to show up who never arrived. A simple phone call would have been much appreciated.

Desired Settlement: An apology and/or explanation would be appreciated.

Business Response: Business' Initial Response
Dear Mr. ****** Please accept our sincere apologies for the inconvenience you may have experienced in respect to failing to keep the schedule appointment. At H & H Electric, we take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your-or our own-expectations. Upon thorough review of the situation, we narrowed the cause to the lack of clear communication between the office and field crew and the limited H & H employees that were on hand. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by improving our scheduling system and the steps to have positive communication between the customers and employees. We deeply value your relationship with H & H Electric and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at XXX-XXX-XXXX or *****@handhelectric.com. Yours in service, ******* ******* H & H Electric Office Manager

BBB's Final Determination: Consumer accepted resolution offered by the business.