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Description

Quality First Home Improvement, Inc. is a General Contractor with many locations that serve the Northern California and Reno area. Corporate office located in Sacramento with satellite offices in San Jose, Redding, Concord & Reno, Nevada. Quality First isn't just our name... it's our motto and mission! We are also proudly Diamond Certified for 7 consecutive years and GAF Master Elite Status.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Quality First Home Improvement, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Quality First Home Improvement, Inc. include:

  • Government action(s) against the business

Factors that raised the rating for Quality First Home Improvement, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 39 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 27
Total Closed Complaints 39

Customer Reviews Summary Read customer reviews

29 Customer Reviews on Quality First Home Improvement, Inc.
Customer Experience Total Customer Reviews
Positive Experience 26
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 29

Additional Information

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BBB file opened: January 05, 2006 Business started: 01/01/2004 Business started locally: 01/01/2004 Business incorporated: 12/19/2005 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 875772.

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 0074998.

Type of Entity

Corporation

Business Management
Mr. Gerald Anderson, CEO Mr. Scott Gabaree, VP of Operations
Contact Information
Principal: Mr. Gerald Anderson, CEO
Business Category

Construction & Remodeling Services Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Coatings - Protective Windows & Doors - Installation & Service Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Contractors - Solar Energy Air Conditioning Contractors & Systems Kitchen & Bath - Design & Remodeling Concrete Contractors Contractors - General Contractor - Electrical Electricians Contractors - Gutters Contractor - Insulation Painting Contractors Patio Cover Roofing Contractors Siding Contractors Stucco & Exterior Coating Contractors

Products & Services

Quality First Home Improvement, Inc. sells the following brand(s): CoolWall, Crane siding, GAF Roofing, GutterDome, James Hardie Siding, Plygem Windows, SolarWorld , Sun Earth, Tex-cote

Quality First Home Improvement, Inc. offers the following product(s): Bathroom, Concrete, Doors, Exterior Coating, Exterior Painting, Gutters, HVAC, Insulation, Kitchen , Patio Covers, Roofing, Siding, Skylights, Solar, Sunrooms, Windows

Method(s) of Payment
Cash, Credit Cards and Financing available.
Products & Services

Quality First Home Improvement, Inc. offers exterior home improvement services. Solar Power, Windows, Concrete, Roofing, Patio Covers, Gutters, Insulation, Siding, HVAC, Kitchen / Bathroom Renovations, Ext. Coating / Painting, Fencing and Skylights!

Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

Customer Review Rating plus BBB Rating Summary

Quality First Home Improvement, Inc. has received 4.09 out of 5 stars based on 29 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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