BBB Business Review

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Description

Quality First Home Improvement, Inc. is a General Contractor with many locations that serve the Northern California and Reno area. Corporate office located in Sacramento with satellite offices in San Jose, Redding, Concord & Reno, Nevada. Quality First isn't just our name... it's our motto and mission! We are also proudly Diamond Certified for 7 consecutive years and GAF Master Elite Status.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Quality First Home Improvement, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Quality First Home Improvement, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 38 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

38 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 26
Total Closed Complaints 38

Customer Reviews Summary Read customer reviews

29 Customer Reviews on Quality First Home Improvement, Inc.
Customer Experience Total Customer Reviews
Positive Experience 26
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 29

Additional Information

BBB file opened: January 05, 2006 Business started: 01/01/2004 in CA Business started locally: 01/01/2004 Business incorporated 12/19/2005 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 875772.

Nevada State Contractors Board
2310 Corporate Circle, Ste 200, Henderson NV 89074
http://www.nvcontractorsboard.com/
Phone Number: (702) 486-1100
The number is 0074998.

Type of Entity

Corporation

Business Management
Mr. Gerald Anderson, CEO Mr. Scott Gabaree, VP of Operations
Contact Information
Principal: Mr. Gerald Anderson, CEO
Business Category

Construction & Remodeling Services Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Coatings - Protective Windows & Doors - Installation & Service Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Contractors - Solar Energy Air Conditioning Contractors & Systems Kitchen & Bath - Design & Remodeling Concrete Contractors Contractors - General Contractor - Electrical Electricians Contractors - Gutters Contractor - Insulation Painting Contractors Patio Cover Roofing Contractors Siding Contractors Stucco & Exterior Coating Contractors

Products & Services

Quality First Home Improvement, Inc. sells the following brand(s): CoolWall, Crane siding, GAF Roofing, GutterDome, James Hardie Siding, Plygem Windows, SolarWorld , Sun Earth, Tex-cote

Quality First Home Improvement, Inc. offers the following product(s): Bathroom, Concrete, Doors, Exterior Coating, Exterior Painting, Gutters, HVAC, Insulation, Kitchen , Patio Covers, Roofing, Siding, Skylights, Solar, Sunrooms, Windows

Method(s) of Payment
Cash, Credit Cards and Financing available.
Products & Services

Quality First Home Improvement, Inc. offers exterior home improvement services. Solar Power, Windows, Concrete, Roofing, Patio Covers, Gutters, Insulation, Siding, HVAC, Kitchen / Bathroom Renovations, Ext. Coating / Painting, Fencing and Skylights!

Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

Customer Review Rating plus BBB Rating Summary

Quality First Home Improvement, Inc. has received 4.86 out of 5 stars based on 29 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.