BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Northwest Exteriors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Northwest Exteriors, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Tom Orr, Owner
Construction & Remodeling Services
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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Additional Phone Numbers
- (559) 456-1632(Phone)
- (800) 510-0007(Phone)
- (800) 771-1630(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The siding on our home was incorrectly installed 7 yrs ago. We'e trying to replace our windows and they can't be replaced due to the siding installati We are trying to replace our windows and they cannot be replaced due to the way the siding is installed. Northwest Exteriors (the siding installation company) is not able to provide a quote for the window replacement because of the incorrect siding installation. They have been unwilling to correct their error. We purchased our home in late July 2012 from the owners who originally paid $30,000 to have the siding replaced. After we moved in, we initiated window replacement work, and our window contact advised us to contact Northwest Exteriors to discuss the problems with the siding installation. In October 2012, a Northwest Exteriors employee visited our home and stated that the siding was incorrectly installed. After several attempts to contact the individual, he eventually instructed us to transfer the Northwest Exteriors warranty. In December 2012, we wrote a warranty transfer letter to Northwest Exteriors as instructed by the company employee. We received a confirmation of letter receipt by Northwest Exteriors. We were provided **** ******** name as our contact. From Jan - Feb 2013, we were in contact with **** ****** and we attempted to schedule an on-site visit with **** to inspect the work. **** ultimately informed us that, from photographs (no home visit), he thinks this is a "caulking and paint issue." We are not siding experts, so we trusted in his feedback at that time. In April 2013, we again initiated steps to replace our windows. We contacted Northwest Exteriors to request a quote to replace the windows. The Northwest Exteriors employee that assessed the windows remarked that there is a siding installation issue and the windows cannot be replaced until the siding installation is corrected. Northwest Exteriors has not been able to produce a bid to replace the windows to date because they know it cannot be done properly without fixing the incorrect siding installation. Three (3) licensed contractors evaluating our home for various work over the past several months have made unsolicited statements that the siding has been incorrectly installed. This totals 5 professional opinions - 2 from Northwest Exteriors - noting that the siding has been incorrectly installed, but Northwest Exteriors is not willing to fix their error. We cannot replace our windows unless the siding installed by Northwest Exteriors is completely re-done. We do not believe that we should have to pay to fix their error in home siding installation, and they should stand by their work and fix the home siding installation at no additional expense to us. Home siding installation should, if installed properly, endure several decades on a home. We started realizing problems with the installation after only 6 years. We have already witnessed water intrusion in some of the interior parts of the home, and we are concerned that the longer this issue continues, we will have more problems, costing more money and time to remedy. We also did a search on the individual that signed the paperwork for our home: Peter ********* We located that a Peter ******** was charged with solar installation scam in Sonoma County in 2011. ********************************************************* We are not certain that it is the same individual but it is very coincidental that they are in the same industry.
Desired Settlement: The siding installed by Northwest Exteriors was placed on top of the original siding, and this is potentially part of the problem. At no additional expense to us, Northwest Exteriors should remove the installed siding plus the original siding, repair any water intrusion or other damage that may exist from the incorrectly installed siding, re-install a moisture barrier, and properly install new siding. A new, revised warranty for the installation and materials should be issued to us.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: Sliding glass door that is worped changes shape with temperature. Several times I have contacted Northwest Exteriors XXXXX Trade Center Dr., Suite C Rancho Cordova, Ca. The contract states guaranteed for life. I have contacted them SEVERAL times about the caulking that kepts breaking when the weather changes the window moves back and forth depending on the temperature. Every time I contact them they send a guy to caulk it again they say just keep calling. I am SICK of calling these people I want a peramnent fix life time gaurantee but they wil not honor the agreement. Ask them how many times they have come back here to caulk this window. There definately is a defect in this window and needs replacing but they just keep caulking it up again and again they will not honor the agreement!
Desired Settlement: Replacement please as per contract and ****** ***** the sales person guaranteed over and over lifetime! I called ****** XXX-XXX-XXXX SEVERAL times abut this issue and it continues on and on I have had enough of this company it's time they do something so now I have been patient and given them SEVERAL attempts to make good of the guarantee but they refuse!
Business' Initial Response
BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.