BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Kitchen Art, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Kitchen Art, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Al Noureddini, Owner
Construction & Remodeling Services Kitchen Cabinet Refacing Interior Decorators & Designers Kitchen & Bath - Design & Remodeling
Alternate Business NamesLidini Company
Products & Services
Kitchen Art, Inc specializes in Kitchen and Bath,
Interior,Space Planning,Architectural and Engineering Drawings, Building Permit Process, Construction, Remodeling & Additions.
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Hasn't installed the refrigerator according to the manficaturer instructions. Used his own panels instead of using orginal manifacturer's panel. Hired Kitchen Art to the kitchen remodelling work. THe agreement was signed on 04/16/2012. According to the agreement he has to use the cabinets from Ultra craft and install the appliances. Unfortunately he has used the panels that are not from Utltra craft. Because of this the one of the cabinet don't loke right. It has got "wave" like appearance. When I brought to his notice he agreed to come and fix it, but till now it is not fixed. The refrigerator is not installed according to manufacturer's instructions. The panels don't line up. The service technicians finding is that the refrigerator's legs have to be properly adjusted for the panels to align.
Desired Settlement: The defective cabinet has to be replaced or at-least it has to be fixed to correct the "wave" like appearance on the outside of the panel. For refrigerator, the legs have to be adjusted. If this is not possible, he needs to pay $100 for a different contractor to complete the job.
The explanation below is in respond to your letter dated 12-17-2013.
(The consumer indicated he/she DID NOT accept the response from the business.)
1- Cabinet issue,
I am rejecting this response because:
For the side panel:
The contractor wanted to install a panel over the defective panel. This is not a professional way of installing the cabinet. If I have agreed to pay $110, I'll pay the contractor that amount if he can remove the defective panel and install the new panel.
For the refrigerator:
He is willing to pay based on some conditions. I'm sure the contractor will find reasons to pick on something and refuse to pay the money. I want the contractor to pay another installer the money for him to fix it. What ever the new installer does, I'll go wit it.
There are also other things he hasn't done according to the spec like installing non manufacturer parts for the roll outs under the island and also some of the backboard and panels were not from the original manufacturer. I'm ok with these things since they don't show up, However I would like to get the panel and the refrigerator issues to be resolved.
Business Response: Company states that they would like to go to arbitration.
[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, , and find that arbitration is necessary.
BBB's Final Determination: Complaint was settled through BBB mediation