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This Business is not BBB accredited

Double O.O. Construction

Phone: (916) 991-0475

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BBB Accreditation

On 8/16/2013 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Double O.O. Construction include:

  • 1 complaint filed against business that was not resolved
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Factors that raised the rating for Double O.O. Construction include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Double O.O. Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 05, 2003 Business started: 11/23/1999 Business started locally: 11/23/1999

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Oscar Olivares, Owner
Contact Information
Principal: Mr. Oscar Olivares, Owner
Business Category

Concrete Contractors Foundation Repair & House Leveling Home Builders Home Improvements - Additions Patio & Deck Builders Bathroom Remodeling Remodeling Services Cabinets Countertops Fence Contractors Contractors - Retaining Wall Landscape Contractors Kitchen Remodeling

Products & Services

Double O.O. Construction specializes in Home Building, Foundation Repair, Home Remodeling and Additions, Electrical & Lighting, Driveways & Walkways, Fences, and Landscaping.

Industry Tips
BBB Tips for Hiring a Contractor in California

Additional Locations


    Rio Linda, CA 95673

  • 1

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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Complaint Detail(s)

5/10/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Double OO installed a concrete patio that is flaking apart after 3 years. We had a 900 square foot patio installed, plus some other work, back in Sept/Oct of 09. The total ****** was $5465. This winter, the surface of the patio began flaking off in many places. It's now ugly to the point of emberassing, and **** the feet. We made ******, owner of Double OO, aware of our complaint and he proposed a cosmetic resurfacing... to the tune of $3500. The internet research I've done, and the other contractors who came and looked at it, all point to an improper mix in the cement. For him to try and profit from a mistake by him and his crew is wrong.

Desired Settlement: They can rip and replace, do the cosmetic resurfacing for free, or refund us. And if none of that happens, have the BBB remove their endorsement of his business.

Business Response: Business' Initial Response
At Double OO Construction we install 3 1/2 to 4 inches thick of concrete, 5 sack per yard, 3000 psi with rebar #3 and road base rock, compacted. Our warranty is good for one year, during which we are always open to addressing to our customers' concerns. Unfortunately, any unforeseeable conditions caused by weather to Mr. ******'s patio occurred beyond the protection of our warranty, which has since then expired. Mr. ****** is welcome to contact us with any questions. With best regards, ******

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Blaming the weather is a lie, and he knows it. This isn't weathering, this is poor workmanship. Giving out a 1 year warranty assures he'll never have to back up a warranty, that is all. At best, him and his crew messed up and the patio is flaking apart as a result. At worst, this is done intentionally so they can come back 3 years later and offer $3500 "solutions". I would love for someone with knowledge of cement to come inspect his work, tell me he did everything right.

BBB's Final Determination: The business failed to resolve the complaint issues.