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Start With Trust®
In Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that A Better Computer Doctor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for A Better Computer Doctor include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A Better Computer Doctor
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 17, 2010 Business started: 03/31/2004 Business started locally: 03/31/2004
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
http://www.bearhfti.ca.gov/
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
HomeProducts@dca.ca.gov

Type of Entity

Sole Proprietorship

Business Management
Mr. Ryan Rybinski, Owner Ms. Mary Hoptry, Office Manager
Contact Information
Principal: Mr. Ryan Rybinski, Owner
Business Category

Computers Hardware, Software & Services Computers - Cable & Installation Computers - Disaster Recovery Computers - Networks Computers - Service & Repair Computers - Network Security Hardware Consultants

Service Area
Serving Parts of Northern California
Products & Services

A Better Computer Doctor specializes in computer repair for residential and commercial consumers.

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

12/31/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had "A Better Computer Doctor ' do some work on my home computer.The worker "******" worked on it about an hour. I needed to order a part from another company but had no problem at that time with the work. Only thing about it was why doesn't a person coming down town bring quarters. He did not. I did give him some but told him that was all I had to give him. The next day office called and I said just waiting for part and she said to let him check it out and no cost since work is guaranteed 30 days. Okay, well in comes the smiling face and hand out for quarters. Told him did not have any and he went to get them. Came back angry and stayed that way. Would not tell me what he was doing. Worked almost 2 hours and when he stood up with pad in hand .and almost smiled asked will this be on credit card or? I told him I was told no charge. After he left The sound has been disconnected. Have a lot of problems getting into some programs and not happy at all. Oh yes 30 day guarantee. He came the first part of Nov and receipt is date for Oct. Thus losing a few days of guarantee. Also found it odd that the office did not call back after his second call???????? Being on fixed income do not have the $100. To repair damage they did. Not do I want them back again. It hurts. Oh yes. After giving him the quarters did not have enough to finish drying my clothes Not a big deal to him.

Desired Settlement: I want my 100.00 refunded. I don't trust them.

Business Response: Business' Initial Response
Contact Name and Title: **** ******** - Owner Contact Phone: 916-***-**** Contact Email: abettercomputerdoctor@yahoo.com I spoke to **** ******* personally this afternoon and I expressed my deepest apologies for the level of service she has received. I told her that I would personally refund the $100 she paid for the service, as well as the quarters, and I would personally come back myself, if she would allow me to, so I can get her computer working the way it should have been the first time. She graciously said she would allow me to come back and make it right. I set up the follow up appointment for Wednesday 12-19-12 in the afternoon, at that time I will perform the repairs and give her the refund/quarters. We stand by all of our work 100% and I will honor that guarantee for her and make an exception to our 30 day policy in order to make this right. We strive hard to get and keep good customers for life. I am thankful to **** ******* for allowing us to come back into her home and earn her back as a loyal customer.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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