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BBB Accredited Business since

Briar Patch Smokeshop

Additional Locations

Phone: (916) 929-8965 Fax: (916) 993-4180 2529 Fair Oaks Blvd, Sacramento, CA 95825 http://www.briarpatch.biz



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Founded in 1983, the Briar Patch remains northern California's premier tobacconist, carrying the finest name brands in cigars, pipes, pipe tobaccos, lighters and other smoking accessories.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Briar Patch Smokeshop meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Briar Patch Smokeshop include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Briar Patch Smokeshop
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 10, 2004 Business started: 08/15/1983 in CA Business started locally: 08/15/1983
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board of Equalization
9823 Old Winery Pl Ste 1, Sacramento CA 95827
Phone Number: (800) 400-7115
The number is 090005359.

Type of Entity

Corporation

Business Management
Miss. Lauren M Michelson, General Manager Mr. Ron Michelson, Owner
Contact Information
Principal: Miss. Lauren M Michelson, General Manager
Principal: Mr. Ron Michelson, Owner
Business Category

Cigar & Cigarette & Tobacco Dealers - Retail Cigars and Cigar Accessories Pipes & Smokers Articles

Products & Services

Briar Patch Smokeshop sells the following brand(s): Acid, Aging Room, Alec Bradley, Alfred Dunhill, Arturo Fuente, Ashton, Bey Berk, BJ Long, Boutique Blends, Boveda, Brick House, Buena Vista Cigars, Caldwell Cigar Company, Casa Fernandez, Castello, Cesar, Colonel Ichabod Conk, Cornell & Diehl, Crowned Heads, Curivari, Davidoff of Geneva, Diamond Crown, Drew Estate, EPC Cigar, Eric Nording, Fratello Cigars, General Snus, Graycliff Cigars, Gurkha Cigars, Harvy Canes, Iconic Leaf, J. Fuego, James Norman, JC Newman, Jetline, Klin Tobacco, Kristoff, L'Atelier, La Matilde Cigars, La Palina Cigars, Lane Tobacco, Legere, Lotus, McClelland Tobacco, Miami Cigars, My Father Cigars, Nat Sherman, Oliva, Padron Cigars, Parker, Paul Stulac, Perdomo Cigars, Perla Del Mar, Recluse Cigars, Rocky Patel, Rosenthal, SMS Meerschaums, Stokkebye Tobacco, Tattianna, Truefitt & Hill, Tsuge Pipe Company, United Cigar Retailers

Briar Patch Smokeshop offers the following product(s): Ashtrays, Bulk Chew, Bulk Tobacco, Business Card Cases, Cigar Cutters, Cigar Day Cases, Cigarette Cases, Cigarettes, Cigars, Cuff Links, Engraving, Flasks, Humidors, Keyrings, Lighter Accessories, Lighter Cases, Lighter Flint, Lighter Fuel, Lighters, Magazines, Memberships, Men's Accessories, Money Clips, Pipe Furniture, Pipe Pouches, Pipe Tampers, Pipes, Repair Services, Roll Your Own Tobacco, Rolling Papers, Shaving Goods, Snuff, Snus, Tobacco Tins, Wallets

Method(s) of Payment
Cash and Credit Cards
Refund and Exchange Policy
We will always accept return of any of our products that are damaged in shipping. Please save the box they arrived in so we can have the shipper arrange to inspect it for insurance purposes.

We will also gladly accept the return of our products within 10 days of your receipt, for any other reason, so long as the returned products have not been used, altered, damaged, or changed in anyway whatsoever. We cannot accept return of tobacco products.

To return a product contact us via email at info@briarpatch.biz, phone 1-866-215-6345, or fax 916-993-1045, with identification of the item you purchased and wish to return and the date you purchased it. As soon as we receive the item and it passes our inspection to ensure that the item has not been used, altered, damaged or changed, then, we will credit your credit card in the amount previously charged and collected for the item, less shipping charges. Please note we do not cover the cost of return shipping and you bear the risk of any damage or loss prior to our receipt of the returned item.
Service Area
Northern California
Products & Services

This company offers the sale of cigars, pipes, tobacco, lighters and other accessories.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.