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BBB Accredited Business since
Phone: (800) 300-9993 Fax: (707) 673-1417 View Additional Phone Numbers 1020 Whispering Pines Ln Ste F, Grass Valley, CA 95945
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We are located in Grass Valley, California, a small town 45 miles east of Sacramento, CA. We are cell phone battery experts with over 12 years of experience selling the best selection of cell phone batteries at Guaranteed Low Prices!
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A BBB Accredited Business since
BBB has determined that Cellphone Battery Warehouse, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cellphone Battery Warehouse, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Coryon Redd, General Manager Ms. Martha Verdi, Program Manager
Cellular Telephone Equipment & Supplies Retail Stores Batteries - Dry Cell - Wholesale & Manufacturers Battery Charging Equipment
Refund and Exchange Policy30-Day Money-Back Guarantee
1 YR Warranty
Alternate Business Namesbatteries4less.com
Products & Services
Cell Phone Batteries
Cordless Phone Batteries
Cell Phone Chargers and Accessories
1020 Whispering Pines Ln Ste F
Grass Valley, CA 95945 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (530) 273-2312(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: The Batteries4Less battery worked only a couple of days. They refuse to refund our money, claiming the battery we returned was "damaged." No Kidding! It's plain and simple. The battery we purchased from Batteries4Less for our son's cell phone only worked for a few days. We returned it to Batteries4Less with all of the original packaging, expecting a full refund. Batteries4Less is refusing to refund our money, stating the damaged battery we returned was damaged. HELLO!!!! Why would we have returned it, if it had worked?
Desired Settlement: Batteries4Less is hiding behind their company's "policy." They state that as per their policy, they cannot issue a refund for a battery that is "damaged." But, it's okay to send out a battery that IS damaged, and when it is returned for a refund of $33.90, conveniently hide behind a "policy" that is clearly one-sided and meant to protect the company rather than the customer.
Initial Business Response