BBB Logo

Better Business Bureau ®
Start With Trust®
Northeast California

This Business is not BBB accredited

Today's Carpet Care

Additional Locations

Phone: (916) 612-8777 3916 Fieldcrest Ct, Modesto, CA 95355

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Today's Carpet Care include:

  • Failure to respond to 1 complaint filed against business

Factors that raised the rating for Today's Carpet Care include:

  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Today's Carpet Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 09, 2010 Business started: 01/01/2008 Business started locally: 01/01/2008
Type of Entity

Sole Proprietorship

Business Management
Mr. Jose "Antonio" Gomez, Owner
Contact Information
Principal: Mr. Jose "Antonio" Gomez, Owner
Business Category

Carpet & Rug Cleaners Upholstery & Carpet Cleaning

Products & Services

Today's Carpet Care provides full carpet and upholstery cleaning services.

Additional Locations


    3288 9th Avenue

    Sacramento, CA 95817


    3916 Fieldcrest Ct

    Modesto, CA 95355


    5435 Mack Rd Apt 86

    Sacramento, CA 95823


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

1/29/2014 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: False Advertisement of 100% Satisfaction Guaranteed and also false advertisement as Insured, License, Bonded and Certification. I contacted Today's Carpet Care based on an advertisement in the Penney Saver dated 10/9/2013. The ad stated "deep cleaning" of 5 rooms for $59.95 including free spot & stain removal as well as free deodorizer & carpet color brighteners. They will not use carpet shampoo unless the "preconditioning" service per room is purchased even though the ad indicates "deep cleaning". If the "preconditioning" service is not used they will clean the carpets only with plain water.

Desired Settlement: I contacted them and asked them to clean my carpets with shampoo, but the would not do it without charging me and they refused to refund my money even though I am not 100% satisfied. Therefore, I want my money back.

Consumer Response: Additional address listed for the company is as follows: 5435 Mack Rd Apt 86, Sacramento, CA 95823

Consumer Response: Additional address listed for the company is as follows: 5435 Mack Rd Apt 86, Sacramento, CA 95823

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.