BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Stanley Steemer Carpet Cleaner meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Stanley Steemer Carpet Cleaner include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Chris Bartnick, Owner Stoney Hayhurst, General Manager Randy Raulerson, Manager
Carpet & Rug Cleaners Air Duct Cleaning Water Damage Restoration Leather Cleaning Tile & Grout Cleaning Hardwood Floor Maintenance
Products & Services
Stanley Steemer Carpet Cleaner provides full service carpet & rug cleaning.
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I had a carpet cleaning done on 6/27/2012 and before they started cleaning the two guys told me this carpet is new and we will clean it just like look I told them to start cleaning and in 40 minutes they called me on my cell the its done and when I seen it it was very wet and they two guys told me give about 4 hours to dry when its dry it will look nice and clean. After 6 hours I went back to check the carpet and 3 rooms were good and one of the room upstairs and one room downstairs was not cleaned and the dirt was still there. I called stanley steemers and told talked to ****** and he appologised abd sent 2 guys and when they came they had 2 rags in their hands and it didnt look like they cleaned at all and the dirt was still there they told me wait till its dry and it will look clean and 4 hours later I went back to check and it was still the same as if they never cleaned again. The two guys came the second time wanted me to sign a receipt on their little monitor which I couldnt read and they wouldnt let me read and they wanted me to sign and I did not sign and they were both upset just because I did not sign. I called the office back and told them that I am putting the stop payment on the cheque and I am willing to pay only 3 room $37.00 each and I will reissue you I new cheque for 3 rooms only not for 5 rooms and the lady who talked to me said she will bill me a new statement for 3 rooms only Another person ****** called me on Monday 7/16/2012 harassing me that he will give it to credit bureau for not paying the full amount $185.00. Today 7/18/2012 ****** called me again harrassing me that if I dont pay $185.00 he will give it to credit.
Desired Settlement: I am wiling to pay for 3 cleaned rooms cleaned $37.00 each room and I am not paying for the other 2 rooms. I have paid to another cleaners to clean the other 2 rooms again and they look very clean.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved