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Description

BBB’s mission is to be the leader in advancing marketplace trust.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that BBB Company Report Request meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This business is using BBB's [logo/name/etc] on [source of advertising]. This business is not Accredited with BBB.

We contacted the business on DATE(s) requesting that they remove reference to BBB from their advertising. As of today's date, the business has failed to comply with our requests.

The name “Better Business Bureau” (BBB) is a federally registered trademark owned by the Council of Better Business Bureaus, Inc. (CBBB) (Reg. Nos. 566.415, 969.847 and 971.579). The BBB Logo is a federally registered trademark owned by the Council of Better Business Bureaus, Inc. (Reg. No. 749.915). The mark is licensed for use only by Accredited Businesses of the BBB and may not be used in any manner without the express permission of the Better Business Bureaus. This use of the BBB trademark constitutes trademark infringement and is a violation of trademark rights of the Council of Better Business Bureaus, Inc.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for BBB Company Report Request include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Complaint Information

Pattern of complaint summary or summary of complaints should be included here.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on BBB Company Report Request
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

top
BBB file opened: August 31, 1999 Business started: 08/31/1999 in CA Business started locally: 08/31/1999 Business incorporated: 12/21/2012 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Charity/NonProfit

Business Management
Mr. Mark Ling, Communications & Marketing Specialist
Contact Information
Customer Contact: Mr. Mark Ling, Communications & Marketing Specialist
Business Category

Business Services - General

Products & Services

BBB Company Report Request sells the following brand(s): brands, brands, like, like, List, List, sell, sell, the, the, this., this., you, you

BBB Company Report Request offers the following product(s): like, List, List, products, products, sell, sell, the, the, this., this., you, you

Method(s) of Payment
This area should contain a short, neutral explanation of the payment methods accepted by the business.
Refund and Exchange Policy
This area should contain a short, neutral explanation of the refund & exchange policy the business uses.
Additional Information

This is the additional information section. This section may be used to report investigations-related information that does not fall under one of the other default categories. Alternatively, general or industry-based advice to consumers should appear here.

Business Management

TESTING TESTING 1 2 3

Industry Tips

General industry-based advice should be displayed here. This may be pre-assigned by TOB, chosen from a drop down in the custom text section, or inserted manually. Make sure to apply industry tip advice to ALL businesses in a given industry.

Licensing

As of DATE, it is our understanding that this company is not licensed with the California Contractors State License Board. Any company or individual providing SERVICE TYPE services may not charge more than $500 without a contractor license. For more information, visit the <a href="http://www.cslb.ca.gov/Consumers/ReportUnlicensedActivity/WhatIsIllegalContractorActivity.asp">Contractors State License Board website</a>.


Customer Review Rating plus BBB Rating Summary

BBB Company Report Request has received 4.41 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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This is used to report out-of-business, bankruptcy, or other pertinent information about businesses. For business which we are custom reporting, this section can be used to display valuable information - particularly warnings and scam alerts to the public. This section may duplicate pertinent information displayed in another section of the report.