BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

For over 30 years, Berco Redwood has been providing building materials for decks, fences, patio covers and landscape projects. In addition to lumber, we have the connectors, hardware, finishes and advice on how to best use them for your needs.

If you need pre-fabricated fence panels, lattice panels, garden doors, garden bridges, outdoor furniture or kits for patio covers, arbors or gazebos, we have all that and more.

In addition to the high quality of our products and service, we are also quite proud of our "showroom" - approximately 6,000 square feet of outdoor display area featuring full-sized installations of many of our products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Berry Lumber, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Berry Lumber, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Berry Lumber, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 21, 2003 Business started: 02/24/2005 Business started locally: 02/24/2005 Business incorporated 02/24/2005 in CA
Type of Entity

Corporation

Business Management
Mr. Julian Marzo, BBB Contact Mr. Timothy D. Berry, Owner
Contact Information
Principal: Mr. Julian Marzo, BBB Contact
Business Category

Building Materials

Products & Services

Berry Lumber, Inc. sells the following brand(s): Rhino deck, Trex

Berry Lumber, Inc. offers the following product(s): Composite products, Decking, Fabricated Redwood products, Fencing, Redwood building materials

Alternate Business Names
Berco Redwood Berry Lumber
Products & Services

This company offers the sale of building materials for business and homeowners.


Customer Review Rating plus BBB Rating Summary

Berry Lumber, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.