BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that River City Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for River City Bank include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementJeremy Spencer, Internal Audit Manager Tim Angello, Compliance Officer
Products & Services
River City Bank provides personal and business financial services.
1039 Sunrise Ave.
Roseville, CA 95661 (916) 783-5387 Directions
199 Main St
Woodland, CA 95695 Directions
239 E St
Davis, CA 95616 (530) 753-1131 Directions
2485 Natomas Park Dr Ste 100
Sacramento, CA 95833 (916) 567-2600 (916) 780-6515 (530) 666-6681 (530) 626-0700 Directions
2800 Del Paso Rd
Sacramento, CA 95834 (916) 574-9820 Directions
348 Main St
Placerville, CA 95667 Directions
3992 Douglas Blvd Ste 110
Roseville, CA 95661 (916) 780-6515 Directions
4033 Cavitt Stallman Rd
Granite Bay, CA 95746 Directions
5650 Sunrise Blvd.
Citrus Heights, CA 95610 (916) 863-2265 Directions
7127 Elk Grove Blvd Ste 103
Elk Grove, CA 95758 (916) 288-1160 Directions
8923 Elk Grove Blvd.
Elk Grove, CA 95624 (916) 503-7200 Directions
900 Howe Ave
Sacramento, CA 95825 (916) 567-2800 Directions
900 K St
Sacramento, CA 95814 (916) 441-4653 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (530) 626-0700(Phone)
- (530) 666-6681(Phone)
- (916) 780-6515(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: fraud issue between river city bank and ***********. over 1000 dollers has been stolen from my checking account. I am currently dealing with a fraud issue between river city bank in Sacramento and *********** bank. i have a checking and saving account with river city bank, i have no accounts or reason to deal with *********** who i will also be filing a complaint against. over the last few weeks a total of 1031.31 dollers has been taken out of my checking account not counting overdraft charges and it has all gone to ***********. this is blatent fraud or identity theft, i have never done any business with ***********. the charge include: 8/27/XX XXX.03 mobile payment 8/27/XX XXX.28 online pm payment 9/17/XX XXX.00 online pm payment 9/18/XX XXX.00 online pm payment when i speak with *********** they tell me there is nothing they can do and this needs to be investigated by the bank but when i speak with my bank they tell me this needs to be investigated by *********** and there is nothing they can do to help me either. i feel like both companies are trying to leave me in limbo rather then right the situation. everytime i speak with either company they say i need to deal with the other company and stay calm. ive stayed calm and tried to deal with this but there seems to be nothing i can do to get my hard earned money back that was stolen out of my bank account wich i find hard to believe
Desired Settlement: i want all overdraft fees reversed and the money that was stolen reinversed and the person/persons held accountable for there actions wich i would assume shouldnt be hard considering they used a cell phone and computer to do these transactions so there should be a phone number and ip address information for them to track this person down and assure that they cant put anyone else in finacial hardship and have there hard earned money stolen straight out of there bank account like what happened to me.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved