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Northeast California

BBB Accredited Business since

F&M Bank

Additional Locations

Phone: (209) 367-2300 Fax: (209) 367-2467 View Additional Phone Numbers PO Box 3000, Lodi, CA 95241 http://www.fmbonline.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that F&M Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for F&M Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on F&M Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: March 30, 1981 Business started: 05/24/1916 Business started locally: 05/24/1916 Business incorporated: 05/24/1916 in CA
Type of Entity

Corporation

Business Management
Kent Steinwert, C.E.O. Mr. David Fitzhenry, Marketing Director
Contact Information
Principal: Kent Steinwert, C.E.O.
Business Category

Banks

Alternate Business Names
Farmers & Merchants Bank Farmers & Merchants Bank of Central Californi
Products & Services

F&M Bank provides financial services to individuals and businesses.


Additional Locations

  • 1020 Kettleman Lane

    Lodi, CA 95240

  • 10330 Twin Cities Road

    Galt, CA 95632 (209) 367-2300

  • 1200 C Street

    Galt, CA 95632 (209) 571-4000

  • 121 S. Center Street

    Turlock, CA 95380

  • 121 W Pine St

    Lodi, CA 95240

  • 121 West Lodi Avenue

    Lodi, CA 95240

  • 1303 J Street

    Sacramento, CA 95814 (916) 394-3200

  • 1387 S Lower Sacramento Rd

    Lodi, CA 95242

  • 1700 McHenry Avenue

    Modesto, CA 95355

  • 18836 East Main Street

    Linden, CA 95236 (209) 887-3394

  • THIS LOCATION IS NOT BBB ACCREDITED

    19925 West 1st Street

    Hilmar, CA 95324

  • 205 Lincoln Center

    Stockton, CA 95207 (209) 475-1128

  • 2340 Geer Road

    Turlock, CA 95382 (209) 664-5400

  • 2401 West Turner Road

    Lodi, CA 95242

  • 3001 McHenry Avenue

    Modesto, CA 95355

  • 301 East Main Street

    Turlock, CA 95381

  • 3500 Dale Road

    Modesto, CA 95356

  • 4612 McGaw Street

    Stockton, CA 95207

  • 530 S Cherokee Lane

    Lodi, CA 95240

  • 7272 Franklin Boulevard

    Sacramento, CA 95823

  • 801 W. Monte Vista Ave.

    Turlock, CA 95380

  • 8799 Elk Grove Boulevard

    Elk Grove, CA 95624

  • 901 N Carpenter Road Suite 90

    Modesto, CA 95352

  • PO Box 3000

    Lodi, CA 95241

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Types of Complaints Handled by BBB

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  • Guarantee or Warranty

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Additional Phone Numbers

  • (800) 888-1498(Phone)
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Complaint Detail(s)

8/13/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This complaint is in reference to the manager and loan officer and the Hilmar branch of F and M Bank. A few years ago I transferred my business account from Wells Fargo to Farmers and Merchants Bank. ****** ***** was my account rep and she had told me that if I brought my accounts over to F and M bank that they would give me a credit line of sorts of $70,000. I transferred my account over to them and I told them I was using the $70k to purchase some property. At this time they said we would use the property as collateral but not record anything on the title. It turned out that on a $70k loan without really telling me the loan rep also filed a UCC-1 against all my equipment and crops that I produced through farming. That alone is valued gross at $1.6 million or so. Fast forward some years I found out from another bank that there was a UCC-1 filing on my PPE and Crop. So I contacted F and M bank and they told me to speak with a **** *******. I left her a message and did not hear back until I called her two more times over a span of a week or so. When i finally got a hold of her, **** *******,(who works in the Hilmar branch), to discuss why the loan originator would have done such a thing.....told me that she understood where I was coming from and she would try to rectify the situation by taking the loan of the title of the house. I explained to her that one or the other should be removed because the loan value was not that big and that I was paying over $1,000 in flood insurance a year that was not necessary and it would help me out to get rid of it and keep the UCC-1 in place. I also told her in detail how the loan payments were being taken out of my bank account every month along with a principal reduction of $3,000 in September. After our initial conversation I could not reach her again off and on for weeks at a time. I was becoming frustrated and in regards to the flood insurance I was starting to speak with numerous people at the bank. I explained to the bank that **** had told me to hold off on paying for the flood insurance while we figured out a way to get the loan off of title. A while later she said she spoke to underwriters and for this loan she needed a lot of information. I told her it was wrong what the loan originator had done to me and I had never missed a payment in years and if she could speed up the process. Again she disappeared for sometime. After sometime again I emailed her and questioned what was happening. She sent me a list of things she needed, on such item was 2011 tax returns. I told her numerous times that my accountant is working on them and i needed time. She said it was fine as long as i sent her some other financial info. I sent that info to her and never heard from her again. IN the meantime her manger *** called me and told me that I needed flood insurance. I told him i was upset that so many people were calling and **** never answers my phone calls for weeks at a time. I also told him that **** had told me to hold off on the flood insurance. He said to me that he understood where I was coming from and that flood insurance was a waste of money. He told me he would deal with the problems and call me back...... that was 2-3 weeks ago and I still never heard from ***. In the meantime I got a letter stating that the Bank had placed a $3000 flood insurance premium in place and attached it to my loan. I was extremely upset and let a lady named **** ****** know it. I explained WHAT I WAS TOLD BY THE MANAGER AT THE HILMAR BRANCH AND **** and was **** off that the bank could treat me this way. SHE said she also understood, but could do nothing to help. I asked her if she had spoke to *** the manager and told her that *** said he would take care of this FLOOD insurance problem to me. **** told me *** spoke to her after he talked to me and told her to just do what she had to and place the $3,000 policy in place on my loan. I cant believe that people can lie to customers the way I have been lied to. They told me it would be easy to deal with a smaller bank. NOT TRUE!!!

Desired Settlement: I WANT RESULTS! I dont want to be lied to any longer! I want the people in the HILMAR branch to be reprimanded in some way shape or form. It is unfair to be treated in this fashion. I am upset and my money is being wasted.

Business Response: Business' Initial Response
Thank you for your assistance this morning. I will ensure this complaint and the situation promptly receive attention. ******

Business' Final Response
Better Business Bureau 3705 Beacon Blvd West Sacramento, CA XXXXX Regarding BBB case number: XXXXXXXX Dear : We received your inquiry regarding Better Business Bureau case # XXXXXXXX. We have reviewed and investigated the situation and are concurrently issuing a letter directly to the consumer to resolve this issue, which addresses the following: * F&M was sorry to learn of the customer's complaint dated June 18, 2012 and his misinterpretation of the facts. * Collateral: o Borrower acknowledged, per loan documents executed April 28, 2010, Bank would have assignment of pledged collateral. * Collateral Release: o F&M requested additional financial information from borrower in order to consider release of collateral referenced in complaint. To date, Bank has still not received all required financial information. * Flood Insurance Requirement: o Federal law requires flood insurance be placed on this particular property type. o Borrower was notified of this requirement within the 45 day window prescribed by regulation. Though F&M sympathizes with borrower's position, the Bank had no choice but to place flood insurance until borrower obtained his own policy. o Borrower has subsequently purchased flood insurance policy and the Bank has cancelled the forced placed flood insurance policy. We thank you for taking the time and effort to bring this issue to our attention. If you have any questions or concerns, you may contact me at the number listed below. Sincerely, ****** ****** Executive Vice President Wholesale Banking Manager (209) XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved