BBB Business Review
This Business is not BBB accredited
Bavarian Auto Recycling, Inc.
Phone: (916) 635-4269 View Additional Phone Numbers 3688 Omec Cir, Rncho Cordova, CA 95742
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Bavarian Auto Recycling, Inc. include:
- 87 complaints filed against business
- Failure to respond to 5 complaints filed against business
- 3 complaints filed against business that were not resolved
- 4 serious complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||70|
|Total Closed Complaints||87|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning refunds. When trying to obtain a refund, consumers claim that they are told the refund is being processed, but it is never received. In some cases, consumers indicate that the accounting department does not answer the phone or return calls regarding their requested refund.
The company responds to some complaints by offering refunds. In most cases the refunds are received by the complainants.
We wrote the business on March 27, 2014 and April 8, 2014 requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any.
The company responded on April 10, 2014, indicating that they terminated the General Manager, and during the time of replacing him complaints were not being handled appropriately. The business also indicates that they have implemented quality control measures to ensure accountability between sales and other departments for processing orders. The company states that they have clarified the refund process with their sales department and how to clearly communicate it to customers. The business also states that they have changed their outgoing message on the accounting departments voice mail to clearly communicate the refund process.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Joe Burns, General Manager
Auto Wrecking Auto Parts & Supplies - New
Products & Services
Bavarian Auto Recycling, Inc. sells the following brand(s): Company offers used auto parts sales.