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Northeast California

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This Business is not BBB accredited

Bavarian Auto Recycling, Inc.

Phone: (916) 635-4269 View Additional Phone Numbers 3688 Omec Cir, Rncho Cordova, CA 95742 http://www.bmrparts.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Bavarian Auto Recycling, Inc. include:

  • 88 complaints filed against business
  • Failure to respond to 5 complaints filed against business
  • 3 complaints filed against business that were not resolved
  • 4 serious complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

88 complaints closed with BBB in last 3 years | 31 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 6
Delivery Issues 3
Guarantee/Warranty Issues 6
Problems with Product/Service 68
Total Closed Complaints 88

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning refunds. When trying to obtain a refund, consumers claim that they are told the refund is being processed, but it is never received. In some cases, consumers indicate that the accounting department does not answer the phone or return calls regarding their requested refund.

The company responds to some complaints by offering refunds. In most cases the refunds are received by the complainants. 

We wrote the business on March 27, 2014 and April 8, 2014 requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. 

The company responded on April 10, 2014, indicating that they terminated the General Manager, and during the time of replacing him complaints were not being handled appropriately. The business also indicates that they have implemented quality control measures to ensure accountability between sales and other departments for processing orders. The company states that they have clarified the refund process with their sales department and how to clearly communicate it to customers. The business also states that they have changed their outgoing message on the accounting departments voice mail to clearly communicate the refund process. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bavarian Auto Recycling, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 26, 1991 Business started: 01/01/1986 in CA Business incorporated: 10/14/1993 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210

Type of Entity

Corporation

Business Management
Mr. Bryce Eagle, Owner Mr. Joe Burns, General Manager
Contact Information
Customer Contact: Mr. Joe Burns, General Manager
Principal: Mr. Bryce Eagle, Owner
Business Category

Auto Wrecking Auto Parts & Supplies - New

Products & Services

Bavarian Auto Recycling, Inc. sells the following brand(s): Company offers used auto parts sales.

Alternate Business Names
Bavarian Bavarian Auto Bavarian Auto Dismantling Bavarian Auto Parts Bavarian Auto Wrecking Bavarian Engine Exchange Bavarian Motor Wrecking Used BMW Parts
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

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