BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that B W Auto Dismantlers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for B W Auto Dismantlers, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
Type of Entity
Business ManagementMr. Jeff Buchanan, General Manager
Auto Wrecking Auto Parts & Supplies - Used
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (916) 782-8469(Phone)
- (916) 969-1600(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I purchased a used automatic transmission for my 2001 BMW X5 4.4i from BW Auto Dismantlers on September 26, 2013 over the phone. Once installed, the used transmission was not working and that would not even engage to move forward. I called BW Auto Dismantlers and they refused to cover the warranty or issue a refund. I was also told by BW Auto Dismantlers that I should go after whoever installed the transmission to get my money back.
Desired Settlement: A full refund of the purchase price.
Unfortunately we cannot always make sure that an installation facility follows manufacturer's suggested installation procedures, and although all shops use software to bill the customer based on such procedures, this simply is not always followed.
The BMW X5 Transmission purchased has a filter unit that acts as the pick up tube for the fluid. After a careful 3rd party investigation leading to determine if the repair shop completed the repair, based on manufacturers suggestions, we determined that
the repair shop did not, and they installed our production with-out a filter. Having attempted to run the product, for even a minout amount of time, with out the filter, will cause immediate internal damage. We declined the customers warranty based on improper
installation, and have provided documentation to support our claim.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: I purchased a $3000.00 engine not delivered. I purchased a $3000 ENGINE from BW auto dismantlers that was not delivered to ****** *** Motors on November 9, 2012. BW refused to give me original receipt of delivery confirmation. I drove an hour an half to BW and the manger ***** refused to let me see the original receipt of the delivery of the engine. Kwik delivery refused to give me original receipt of delivery. ****** *** Motors didn't have receipt of delivery confirmation. BW faxed receipt of delivery to BW. BW initially faxed receipt to me with a signature of someone receiving engine @ ****** ***. The receipt faxed to ****** *** and the signature is missing. Kwik delivery manager **** ****** claimed *** the owner of ****** *** signed for the engine. However, the signature on the delivery receipt don't match *** signature. The engine wasn't delivered and not placed in the car. I paid for the car repairs and the car broke down 6miles from ****** bay Motors and had to be towed, In addition, The serial numbers on the engine don't match.
Desired Settlement: I would like refund of 3000.00 of the engine never delivered to ****** *** Motors
Business' Initial Response
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.