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A BBB Accredited Business since
BBB has determined that Glass Doctor of the Gold Country meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Glass Doctor of the Gold Country include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 212057.
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 898911.
Type of Entity
Business ManagementMark Borchin, Owner Josh Quick, Assistant Manager
Auto Repair - Windshield, Glass Shops Glaziers Glass - Beveled, Carved, Ornamental Mirrors Shower Doors & Enclosures Windows & Doors - Installation & Service Windows Windows - Wells & Covers Windows - Wood Windows - Vinyl Windows - Egress Windows - Repairing
Products & Services
Glass Doctor of the Gold Country sells the following brand(s): PPG, Pilkington, Jeld-Wen, IWC, Milgard, Cardinal, Old Castle, WBS
Glass Doctor of the Gold Country offers the following product(s): Shower & Bath Enclosures, Windows, Mirrors, Beveled Glass, Commercial door closers, panic bars,pivots,locks,metal & glass, automotive glass,windshields,door glass, motors,regulators,backglass,heavy equipment glass,motor home glass
Products & Services
This business provides a full services glass repair for both residential and commercial customers.
Industry TipsAuto Repair - Road Signs of Good Business Hiring a Contractor in California: Essential Tips
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (888) 317-8203 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Had an appt set through my insurance co. for window chip repair on 5/21/14.After arriving the man doing the repair said it would be 20min. They told me before repair can be done I had to sign a paper saying there is a one percent chance it could crack. But would not do work until I signed before and after the repair. I thought it was safe because my insurance refered them and they told me this usually never happens but they have to tell me. I didn't get out of the drive way to walk across to the next door shopping center 10min. When they called my cell and told me your windshield is cracked and had a quote on the cost of a new one. 300.00. I told them my deductible was 500.00. By time I got to the shop they had changed it to 200.00. I stood there while they helped others. No remorse. I told them im on disability a single woman and did not have the money. Now where there was a surface chip. I have a crack across my windshield and it grew as I was driving off. I had to ask the girl for my keys as they left me standing. I checked on yelp and saw complaints from others. They told me you signed the paper. No one is at fault. Not them or insurance. I think I have been taking advantage of. Now I have an unsafe window and no way to repair it. I think one percent is crazy. I happened to be the one. I was hoping for a replacement before I get a ticket. Don't think that will happen. Not sure what to do. Just sick over the whole matter.
Desired Settlement: replacement of windshield
Business Response: **** ****** *******,
Thank you for taking the time to express your concerns. I do appreciate how you feel.
In fact- At Glass Doctors, we strive to live our "Code of Values" by operating in a responsible manner: "above the line" & looking to the system for correction and proposing all possible solutions if something is not working.
We put systems in place to educate & inform clients using the pre-inspection sheet & rock chip repair disclaimer and warranty. (see attached) to acknowledging the risk using the insurance industry verbiage.
In this instance-nobody feels good. So, to show that our heart is in the right place - We will install our OEM replacement glass by PPG & include Glass Doctors Exclusive (G-12) twelve month road hazard Guaranty Certificate for $193.20 including tax. Thats more than 50% off of our retail price of 389.35.
Please call me directly any time. See my cell number below.
I am rejecting this response because: