2 of 2 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Quality Auto Repair is our Reputation! Complete Professional services: air conditioning service, tuneup, brakes, wheel alignment, check engine light, periodic maintenance.
A BBB Accredited Business since
BBB has determined that Yee's Auto Tech meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Yee's Auto Tech include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementDiane Yee, Owner Wesley Yee, Owner
Auto Repair & Service
Products & Services
Yee's Auto Tech sells the following brand(s): Castrol Motor Oil, NAPA Auto Parts
Method(s) of PaymentAll Major Credit Cards
Products & Services
Oil Change (Castrol Motor Oil)
Headlamp lens restore
3073 Freeport Blvd.
Sacramento, CA 95818 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: The shop said it would be a good idea to replace my car battery. They called me later to say that the battery and installation would cost $440. I called the Toyota dealer and they quoted me a price of $222 for the same battery and installation. When I picked up the car, I complained about the mark-up in price (over $200 more than the dealership charged). The owner of the shop, ***, said I was paying for the "convenience". He said most people in the Land Park area don't care what they pay for auto service, as long as it's convenient in the neighborhood! I don't think fleecing your neighbors is really that honest.
Desired Settlement: I'd like a refund of $200.
Business Response: ****** is the shop service adviser who spoke with ***** during the duration of her vehicle's possession in the shop. Before calling the customer, the technician working on her vehicle let ****** know that there was a lot of stuff in the trunk area, impeding the technician from accessing the vehicle's battery - making it necessary to add extra labor time to the battery repair. ****** called ***** at 10:16 am 8/15/2014 to inform her of the state of the vehicle's battery and at that time told her the cost of the repair, $439.95 plus tax. ***** was perplexed at the cost, and after ****** explained to her the need of a specific type battery needed for her vehicle, she agreed to have the repair done. Also, the technician took time to drive to dealer to pick up battery from dealer. The cost given to the customer covered all parts of service. This is how the shop arrived at the price for which ***** authorized shop to proceed with repair. From this point forward, we did not receive any word from ***** other than ****** contacting her around 2:30 pm on 8/15/2014 to let her know her vehicle was done and ready for pick-up. It was about 3:40 when ***** arrived at the shop to retrieve her vehicle. She told *** that she called the parts department only, not the service department, at the dealer to receive a price quote for a battery replacement. The price quote she received from the dealer was given without any knowledge of the stuff that was in the trunk of the vehicle, blocking access to the battery. She price shopped after authorizing battery replacement and did not call shop to stop progress of repair to inform ****** and technician to hold off. We did not feel that this was fair but offered to give her a discount at our expense, but she refused the gesture. *** then offered to remove the new battery and install the old battery back into the vehicle for a full refund back to the customer at that time, to show the customer that the shop was willing to do something to help her out. This gesture was also declined by *****. This customer was a first time customer and did not allow us a fair chance to make amends do anything. She just paid the cost, thanked us, and left. Her request for a $200 refund is unreasonable because to give her $200 back will be like us performing the job for free.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved