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Northeast California

BBB Accredited Business since

Yee's Auto Tech

Phone: (916) 442-8340 3073 Freeport Blvd., Sacramento, CA 95818 http://yeesautotech.com

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Description

Quality Auto Repair is our Reputation!  Complete Professional services:  air conditioning service, tuneup, brakes, wheel alignment, check engine light, periodic maintenance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Yee's Auto Tech meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Yee's Auto Tech include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Yee's Auto Tech
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 04, 1988 Business started: 02/14/1977 in CA Business started locally: 02/14/1977 Business incorporated: 10/01/2000 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210

Type of Entity

Corporation

Business Management
Diane Yee, Owner Wesley Yee, Owner
Contact Information
Principal: Diane Yee, Owner
Customer Contact: Wesley Yee, Owner
Business Category

Auto Repair & Service

Products & Services

Yee's Auto Tech sells the following brand(s): Castrol Motor Oil, NAPA Auto Parts

Method(s) of Payment
All Major Credit Cards
Service Area
Sacramento
Products & Services

Oil Change (Castrol Motor Oil)
Tuneup
Engine Repair
Brakes
A/C
Electrical
Cooling
Suspension/Steering
Shocks/Struts
Transmission
Exhaust/Muffler
Tires, mount/balance
Wheel Alignment
Headlamp lens restore
30/60/90 PM


Additional Locations

  • 3073 Freeport Blvd.

    Sacramento, CA 95818

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

8/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The shop said it would be a good idea to replace my car battery. They called me later to say that the battery and installation would cost $440. I called the Toyota dealer and they quoted me a price of $222 for the same battery and installation. When I picked up the car, I complained about the mark-up in price (over $200 more than the dealership charged). The owner of the shop, ***, said I was paying for the "convenience". He said most people in the Land Park area don't care what they pay for auto service, as long as it's convenient in the neighborhood! I don't think fleecing your neighbors is really that honest.

Desired Settlement: I'd like a refund of $200.

Business Response: ****** is the shop service adviser who spoke with ***** during the duration of her vehicle's possession in the shop. Before calling the customer, the technician working on her vehicle let ****** know that there was a lot of stuff in the trunk area, impeding the technician from accessing the vehicle's battery - making it necessary to add extra labor time to the battery repair. ****** called ***** at 10:16 am 8/15/2014 to inform her of the state of the vehicle's battery and at that time told her the cost of the repair, $439.95 plus tax. ***** was perplexed at the cost, and after ****** explained to her the need of a specific type battery needed for her vehicle, she agreed to have the repair done. Also, the technician took time to drive to dealer to pick up battery from dealer. The cost given to the customer covered all parts of service. This is how the shop arrived at the price for which ***** authorized shop to proceed with repair. From this point forward, we did not receive any word from ***** other than ****** contacting her around 2:30 pm on 8/15/2014 to let her know her vehicle was done and ready for pick-up. It was about 3:40 when ***** arrived at the shop to retrieve her vehicle. She told *** that she called the parts department only, not the service department, at the dealer to receive a price quote for a battery replacement. The price quote she received from the dealer was given without any knowledge of the stuff that was in the trunk of the vehicle, blocking access to the battery. She price shopped after authorizing battery replacement and did not call shop to stop progress of repair to inform ****** and technician to hold off. We did not feel that this was fair but offered to give her a discount at our expense, but she refused the gesture. *** then offered to remove the new battery and install the old battery back into the vehicle for a full refund back to the customer at that time, to show the customer that the shop was willing to do something to help her out. This gesture was also declined by *****. This customer was a first time customer and did not allow us a fair chance to make amends do anything. She just paid the cost, thanked us, and left. Her request for a $200 refund is unreasonable because to give her $200 back will be like us performing the job for free.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved