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A BBB Accredited Business since
BBB has determined that Tracy Automotive Center LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Tracy Automotive Center LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Angel Lustina, Owner
Auto Repair & Service Auto Body Repair & Painting
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: We had a coolant leak and left there $1700.00 with a major oil leak that they will not fix. We brought our 2003 Land Rover with 67,000 mi for a small coolant leak. We left there with a major oil leak and over a $1200.00 in repairs and the day we picked it up the check engine light was on and a puddle of oil underneath. ***** said we had a 90 day warranty and we brought back 3 times and each time we had to pay more money and still a major oil leak. He refuses to fix the leak and said thank you for your money.
Desired Settlement: I want all of my money back, since now I have to take it to a seperate mechanic before the motor is ruined. My driveway has turned into an oil puddle. I do have a copy of all reciepts in my possesion.
I will provide the dates and repairs that were worked on the 2003 Landrover
Where to start? My truck is currently being fixed at different certified auto mechanic not an auto parts changer. After my truck was transferred to the new shop, I got a phone call from the shop and asked if the motor had caught fire due to fresh fire retardent that was evident in the motor compartment (pictures taken). I said "No" not while in my care. They said there is new electrical tape on some burned wires with retardent in the tape. Also my reciepts show that the front 2 o2 sensors for $171.39 were replaced and now the response only shows one replaced for the that large amount. Also the new shop looked up the parts (o2 sensors) and I was told that the cost of $171.39 was extremly high and that the cost of the labor was built in to the cost and not a no charge as stated by the so called honest shop. This truck only came in with a coolant leak and never had an oil leak until they tore into the gaskets. The check engine lights continued to come on after Tracy Automotive tore into the gaskets and my wife was told to drive it and the lights would eventually go out. This is a typical mechanic taking an advantage of a woman. I have since come in contact with another customer of Tracy Automotive who has experinced the same problems. IF he was a certified professional mechanic and never had the correct scanner, how did he ever know what to replace?? It was only when I asked his mechanic (**) to write all the codes down for me which I took a photo of, so for ***** to say they didn't have the proper scanner, he is Wrong! The truck only came in with a coolant leak and left with a major oil leak. I never stated that there was a new oil leak, it just never stopped leaking oil after the gasket repairs. There was only a difference of 137 mi between the lldays that it wasnt at the shop. I am currently building a timeline of photos, receipts and the current mechanic who has fixed the problem that was created by Tracy Automotive, and will pursue this case in court if I need to. I WOULD NEVER RECOMMEND THIS SHOP AND WOULD HIGHLY RECOMMEND THE BBB TO INVESTIGATE THIS SHOP. BBB if you want copies of my receipts, photos and the new mechanic, feel free to contact me anytime.
Consumer Response: This response by Tracy Automotive absolutley doesn't address anything from my last response. In his first sentence now he is saying he replaced two sensors after already saying that he replaced one and charging me for two. The new mechanic even said it looks like only one has been replaced judging by the condition the O2 sensors are in for only 137 miles between taking it back to Tracy Automotive and to finally to my new mechanic. I have contacted Superior Auto(Superior was noted as were the parts came from in the previous reply by Tracy Automotive) Parts and have obtained a detailed report of all o2 sensors available for the Land Rover and none of the 25 they have available list for $140.95 each. They also said they never charge a list price, however they do show list prices, but always charge a discounted price, which I can forward to you if you would like(BBB)? I have instructed the new mechanic to keep a detailed log including pictures and parts that have been sent to BBB already showing missing bolts, fire retardent, electrical tape on wires around the area of repairs from Tracy Automotive which were never noted in any work orders on any one of the times we picked up the truck. He also stated(*****) that the check engine light was never on at the time of pickup, which in fact I have pictures showing it on at the time of pickup, which have been sent to BBB. The LIES have started from day 1 and continue. Everytime we brought it back in after the work to the gaskets was to fix the oil leak that was never there or never noted on any outbound workorder. And when we did is when we got charged for something else and still left with an oil leak. The oil leak that became present after the intake manifold gasket change was the only thing we wanted stopped. WE NEVER HAD AN OIL LEAK EVER!! IT was brought in for a coolant leak and never in any workorder does there state there was a oil leak that needs to be addressed, even after bringing it in countless times does any workorder say the leak has been fixed. I have never been put into this type of situation before, but I am completely confident in going forward and will not stop until I get my money back from Tracy Automotive. I belive in getting paid for a job well done or even done satisfactory. But I do not belive in getting ripped off or sit by and let this happen to someone else.
Better Business Bureau:
I would like to reject the offer of Arbitration for complaint ID *******.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.