BBB Business Review

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BBB Accredited Business since

The Auto & Tire Doctor, Inc.

Additional Locations

Phone: (530) 587-2178 Fax: (530) 587-4034 12000 Pioneer Trail, Truckee, CA 96161 http://www.theautoandtiredoctor.com



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Description

We are a full service automotive repair and maintenance shop providing services from oil changes to detailed diagnostic work on all makes and models including RV’s. We are proud to be a AAA Approved auto repair facility and enjoy taking care of your automotive needs and our purposefully built state-of-the-art facility. We are also BBB accredited and have ASE Certified technicians, and are recognized as a state of California certified smog inspection station. We understand that vehicle repair can be stressful and we do everything possible to make our customers feel welcome, comfortable, and satisfied with their service experience. We are proud to say that we have been serving the Truckee, Tahoe and Reno areas for over 30 years, and we plan to continue offering quality service and repairs to all our customers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Auto & Tire Doctor, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Auto & Tire Doctor, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Auto & Tire Doctor, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1990 Business started: 01/01/1984 in CA Business started locally: 01/01/1984 Business incorporated 12/11/2003 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 251206.

Type of Entity

Corporation

Business Management
Mr. John Lamoreux, Owner
Contact Information
Principal: Mr. John Lamoreux, Owner
Business Category

Auto Repair & Service Auto Repairing - Foreign Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Auto Services Auto Services - Oil & Lube Auto Lube & Oil - Mobile Auto Diagnostic Service Auto Electric Service Auto Inspection Stations

Method(s) of Payment
Visa, Master card, American Express and Discover
Industry Tips
Auto Repair - Road Signs of Good Business
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.