BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that The Auto Analyst meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Auto Analyst include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMrs. Darlene Phillis, Owner Mr. Craig Phillis, Owner
Auto Repair & Service
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Had repairs done 5/23/12 broke again 6/20/13. Was willing to waive labor cost because it should have lasted longer. Charged me $94.43 to say that. On 5/23/12 took my car in for #4 misfire was told valve gasket, spark plugs, and ignition wires needed to be replaced and were. They said I may need to replace the coil in the future but after the work it looked ok. One month and one thousand miles outside of their warranty everything that was fixed was now leaking worse than the first time. I took it back in where over the phone they said that they wanted to look at it. I asked if it was going to be covered over the warranty since it was just outside of it, she said she didn't know. I went to work and received a phone call from **** at 9:40am he expressed his concerns on investing any more money into my car. He said that he agreed that the seals should not have gone out as soon as they did, but he spoke with the parts dealers and they were not willing to cover the cost. He told me all the work they did last year went bad and needed to be done again. He said he spoke with the manager and they were willing to waive the labor cost and all I would have to pay is $250 plus the coil which was another $30. He said with the age and mileage on the car to fully fix all the problems would run me over $1000 and I should really think about what I would like to do. **** called back at 11:03am and his demeanor changed he was trying to push me into fixing the car saying parts and labor was only $505. I told him I did not want to fix it and I just want to get it. He was very persistent that I fix the car because it is barely running. I drove the car to their shop that morning and yes it did have a loss in power but it ran. He said that it's running really rough because when his tech went to look at the coil the tip broke off. I told him I just was going to get my car and he said that he hoped I lived close by because it might not make it. I said I was going to get the car and I didn't want them to fix it he said he would try and stabilize the coil so it will run as close to the way it did when I brought it in. I went to pick up my car on my lunch break I asked ***** if they were able to stabilize the coil. She said she didn't know what I was talking about so I told her what was said. **** jumped up from his desk and said "I didn't say that". I was very confused and irritated so I was saying what he said on the phone and he denied the whole thing. ***** then gave me the $94.43 bill for looking at the car and I asked her there was nothing they could do to help me with this bill since they were willing to waive labor cost. She said the manager said no he had to pay his tech. I told her if you guys are not willing to work with me on this bill when I think its your fault I'm going to log a complaint with the BBB. She was upset that I had said that and asked me why. I told her that I had heard that they were a "*******" shop but I thought I could trust them. She continued wanting to argue why I was so upset. At this point I was furious and I was crying. I told her look I am on my lunch break and I don't want to be here. She continued to question why I was upset. So I told her "just let me pay my ******* bill so I can ******* leave". She left the room, so I asked **** will you take my money for this bill you people want me to pay so I can leave I don't want to be here. He told me I had to wait a couple minutes. Then ***** came back in with a man arms crossed who only asked "why are you upset". I quickly went over it again asked him to put himself in my shoes warranty runs out car breaks, and then I said good customer service would at least help me with bill for looking at it but if I have to pay let me pay it so I can leave. ***** looked up at him for approval to take my card which had been sitting on the counter the entire time. With the industry the way it is customer service and quality is everything. They repaired my car and the same thing broke again just outside of the warranty. I feel that the shop scammed me, tried scare tactics to get me to fix the car, and took advantage of me.
Desired Settlement: I would like to see a full refund of $436.81 from invoice number XXXXXXXXX from the original job done, and a refund for the $94.43 invoice number XXXXXXXXX for the visual inspection.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.