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Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that T O S - Toyotas Only Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for T O S - Toyotas Only Service include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on T O S - Toyotas Only Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 15, 1990 Business started: 07/01/1985 Business started locally: 07/01/1985
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210

Type of Entity

Sole Proprietorship

Business Management
Mr. Mark Watson, Owner
Contact Information
Principal: Mr. Mark Watson, Owner
Business Category

Auto Repair & Service

Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations

  • 5656 Auburn Blvd Ste 13

    Sacramento, CA 95841

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

6/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: T.O.S. performed a regular service (e.g., oil change) on my Acura TSX on a Friday afternoon, and gave it a clean bill of health. Less than 12 hours later, my car's check engine light came on (the light had not been on before the Friday service). A few hours after that, my car completely died. Because it was the weekend, I called a AAA service to try jump starting the vehicle. But after multiple attempts, the car could not be started. So on my own dime, I then had my car towed to T.O.S. on Monday morning. More than 24 hours later, T.O.S. called to tell me that an additional more than $400 in repairs were necessary to get the car running again. Although theoretically possible that the Friday servicing of the car had absolutely no relation to the car completely dying less than 24 hours later (as claimed by T.O.S.), this seems highly unlikely. Rather, what appears to have happened is a textbook repair shop ripoff, where a regular service appointment leads to "newly discovered" repairs.

Desired Settlement: T.O.S. to refund all or a portion of the money paid for the repairs done after I had the car towed back to T.O.S., a total of $437.42.

Consumer Response:

I recently filed a complaint with the BBB regarding T O S toyota only service. The business owner subsequently contacted me and has resolved the issue, so I would like to close the complaint.
 

BBB's Final Determination: Consumer accepted resolution offered by the business.