BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that T O S - Toyotas Only Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for T O S - Toyotas Only Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Mark Watson, Owner
Auto Repair & Service
Industry TipsAuto Repair - Road Signs of Good Business
5656 Auburn Blvd Ste 13
Sacramento, CA 95841 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: T.O.S. performed a regular service (e.g., oil change) on my Acura TSX on a Friday afternoon, and gave it a clean bill of health. Less than 12 hours later, my car's check engine light came on (the light had not been on before the Friday service). A few hours after that, my car completely died. Because it was the weekend, I called a AAA service to try jump starting the vehicle. But after multiple attempts, the car could not be started. So on my own dime, I then had my car towed to T.O.S. on Monday morning. More than 24 hours later, T.O.S. called to tell me that an additional more than $400 in repairs were necessary to get the car running again. Although theoretically possible that the Friday servicing of the car had absolutely no relation to the car completely dying less than 24 hours later (as claimed by T.O.S.), this seems highly unlikely. Rather, what appears to have happened is a textbook repair shop ripoff, where a regular service appointment leads to "newly discovered" repairs.
Desired Settlement: T.O.S. to refund all or a portion of the money paid for the repairs done after I had the car towed back to T.O.S., a total of $437.42.
I recently filed a complaint with the BBB regarding T O S toyota only service. The business owner subsequently contacted me and has resolved the issue, so I would like to close the complaint.
BBB's Final Determination: Consumer accepted resolution offered by the business.