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A BBB Accredited Business since
BBB has determined that Precision Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Precision Automotive include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. James Halsne, President
Auto Repair & Service Auto Smog Inspection Brake Service Engines - Rebuild & Exchange Mufflers & Exhaust Systems Transmissions - Automobile Auto Services - Oil & Lube Fuel Injection Equipment
Alternate Business NamesHalsne Enterprises, Inc.
Products & Services
Precision Automotive specializes in auto repair, brake & smog services.
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I am writing in regards to my recent dealings with precision automotive. I was referred by several different repair shops who could not work on my vehicles carburetor in order for it to pass smog. I provided them with a written list of things that needed to be fixed in order for my van to pass smog. I was given a quote of $1,121.24., which I approved and agreed to. The day I paid the balance and picked up my van I was told my van had passed smog and that is was in good enough condition to go anywhere I wanted to. I specifically remember a remark about my van's engine being almost restored to new. Within half a mile from the shop I noticed my van was surging and I called the office and was told to bring my van back in to the shop. They were very busy and it was almost 5 pm. So I was told to bring my van back the next day. One of the workers drove my van around the block and parked it and then gave me a paper stating I needed a new carburetor and quoted a price of $705.41. for work that they listed was included in the 1,321.24 estimate. I started to complaint and the owners offered to drop the price from 705.41 to $570.00 I declined-When I returned to the shop with my male companion the owner offered to drop the price again from $570.-- to $241.00 it was then that I know I had been scammed and declined his services to fix what he should have already fixed. I am very dissatisfied and this experience has lead me here.
Desired Settlement: I'd appreciate it if this be investigated. In hopes that I be acknowledged and fairly compensated for my loss. If catalytic converter is bad the carburetor should have looked at and worked on at the same time! I need help!
Business Response: The customer came in for smog system repairs that had failed at another shop. Checked system and found base timing was incorrect. Reinstalled pcv vacuum hose, reconnected TAC hot air tube system. Replaced plugged air filter and pcv valve. Found ignition wires were crossed at #4 and #8 cylinders. Had a bad surge at idle caused by a defective egr valve. Repaired the fuel evaporative system for a leak. Found catalyst was defective due to poor running conditions and replaced catalyst. Adjusted carburetor best possible due to internal wear and was able to get mixture within specifications. After repairs and smog test were complete, we found the carburetor has internal wear and offered to repair the carburetor at a discounted price. Customer refused additional repairs at that time.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved