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A BBB Accredited Business since
BBB has determined that Overstreet Auto, Truck & RV Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Overstreet Auto, Truck & RV Repair include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Gerald Overstreet, Owner Ms. Darla Lee, Owner
Auto Repair & Service
Alternate Business NamesOverstreet Auto Repair
Products & Services
Overstreet Auto Repair provides full auto service and repair.
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: we brought the Nissan Exterra 2001 for air-conditioning diagnostic and repair last july 2013. also have smog done. we were told that their was a leak on the tubes and needs to be replace and also add freon, paid for the service $477. we only use the car 3 - 4 days only and have not use it for months (trying to save gas and insurance). the car was park in the garage all those days and regularly warm up the engine. Now we were thinking of selling the car and when we run the car last week the air conditioning was running but no cold air coming out. We called Overstreet auto repair friday and brought the car monday but they were busy. we were schedule to come back wednesday (today) and was told that their is another leak and they will charge us another $400.00. i was upset because last year Nissan dealership offer to repair the leak and replace parts for $600.00 but when i have the air conditioning check by Overstreet they estimate less than Nissan so we decided to have them fix it. they claimed that they will not know if there is another leak if we don't use the car all the time so they have to charge us again for the repair. i think we have been dupe by this repair shop. we are going to bring the car to another shop and have them examine what they have done. but i would like to have this matter investigated. i have choose this auto repair because they were recommended by Costco, AAA and yelp but sad to say they did not deliver as expected.
Desired Settlement: refund, they did not diagnose the problem correctly and did not solve the air conditioning problem. we travel to their shop 3-4 times and did not get the treatment that we deserve as a customer.
Business Response: REFERENCE #******** ****** ****** brought his 2001 Nissan license # ******* in for smog and to check a/c system on 7/29/2013 invoice #***** (See Attachment)-As noted on the invoice the a/c system was empty of Freon, we added Freon and found low pressure hose leaking. ****** authorized the replacement of the hose on 7/29/2013 After hose replacement and system at full charge we checked for addition leaks with ultra violet lite and with electronic leak detector. No leaks were found at that time. ****** was advised in person that if vehicle quits cooling we would recheck for additional leaks at no charge. ****** called our shop on Friday 5/8/2014 about his Nissan a/c wasn't cold and we advised him to bring it in and we would recheck it, no appointment was made at that time. ****** showed up on Monday 5/12/2013 for us to look at his vehicle. Are schedule was full and we ask him to bring it back on Wednesday 5/14/2013. ****** Brought the Nissan on Wednesday as scheduled and we checked the cause of the a/c not cooling Reference invoice #***** Dated 5/8/2013 (See Attachment) We found a/c compressor was on and system low on Freon. We checked for leaks and found high pressure hose from compressor leaking (Hose covered in dye).We contacted customer for the cost of replacement of hose and customer got upset. Customer declined repairs and picked up vehicle. I explained to the customer that a/c system is original and all components are subject to failure and that after this line is replaced that the compressor could be the next part to fail. The low pressure hose on the a/c system is around 30psi,the high side hose is subject to pressure well over 300psi on a hot day. At those pressure any weak component could fail. Reference the attached invoices and when we replaced the first hose high side system pressures were at 200psi and no leaks we found. That's why we add dye to the system to detected any additional leaks after system has been operated for extended time. ****** stated that we would not know if there's leaks without driving vehicle. That statement is very correct as we found no other leaks after first repair. Now he stated we would charge him for repairs. We did check for additional leaks at no charge and of course we would charge for additional repairs if was for another part we have not replaced. Again the vehicle is 13 years old and has 199466 miles all the a/c parts are original. The dealer or any other shop would have followed the same repair procedures. We only replaced the failed part at time of inspection. Thank You ****** ********** ###-###-####
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved