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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Natomas Auto Body & Paint meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Natomas Auto Body & Paint include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Natomas Auto Body & Paint
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: December 12, 1995 Business started: 01/01/1995 Business started locally: 01/01/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 191793.

Type of Entity

Sole Proprietorship

Business Management
Mr. Dave McNicol, Owner Octavio Gonzalez, Management Ms. Mari Salazar, Office Manager
Contact Information
Customer Contact: Octavio Gonzalez, Management
Principal: Mr. Dave McNicol, Owner
Business Category

Auto Repair & Service Auto Body Repair & Painting Auto Customizing

Products & Services

Natomas Auto Body & Paint is a Direct Auto Repair Provider for all major insurances companies.

Industry Tips
Auto Repair - Road Signs of Good Business

Customer Review Rating plus BBB Rating Summary

Natomas Auto Body & Paint has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1451 Garden Hwy

    Yuba City, CA 95991

  • 829 Del Paso Rd

    Sacramento, CA 95834 (916) 925-3565 (530) 755-2928

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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Additional Phone Numbers

  • (530) 755-2928(Phone)
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Complaint Detail(s)

8/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Sunday, July 20th at 5pm, a police officer called Natomas Auto Body on our behalf to initiate a tow, presumably through ***. When the tow truck driver, ****, arrived we gave him our *** card and identification, and asked if the tow would be covered by our *** membership. He assured us that it was and recorded our *** information, before proceeding to tow our vehicle. On Monday, July 21st around 9am, we called Natomas Auto Body and spoke with *****. We asked whether or not our *** information had been received and would be covering the tow. ***** assured us that they had the information, and that she would make sure our invoice would be processed through ***. On Tuesday, July 22nd, we called Natomas Auto Body and spoke with *****, the Body Shop Manager, about retrieving our vehicle from their shop. We spoke about the cost of storage and towing, and she also assured us that they had our *** information and never mentioned a towing fee.When we arrived to Natomas Auto Body that Tuesday afternoon, ***** informed us that because a police officer had initiated the tow request, *** would not cover the cost of towing. In addition, the posted cost for towing was $97.50. However, because it had been initiated by a police officer, the cost was $200. We asked to speak with ****, who had been our tow truck driver, and were told that he couldn't be reached. Finally, we paid the $200 towing fee, on top of $135 of fees for 40 hours of storage. Afterwards, I called the direct line to Natomas Auto Body's towing service, and spoke with *****. ***** informed me that the dispatcher does indeed inform the tow truck driver whether it is a *** membership tow or a police initiated tow. This means that our tow truck driver, ****, took our *** membership information knowing that *** would not cover the tow, and knowingly lied to us about it. This lie was then perpetuated by Natomas Auto Body staff ***** and *****. **** knew that the tow would not be covered by ***, and should have so informed his customer.

Desired Settlement: We would like Natomas Auto Body to take responsibility for their employee's intentional withholding of the truth regarding their services and whether or not *** would cover them, as it is evident that from our first interaction with **** we were being lied to. We want Natomas Auto Body to refund the $200 of towing fees that we paid as a result of this lie. In addition, we would like a written statement acknowledging and apologizing for ****'s lie.

Business Response: We received the call from the **** **** Police Dept on July 20, 2014 @ 5:24 pm for a "rotation tow" to *** ****** ***. Our driver was dispatched to the location to the respond to the call. Being a new driver he misunderstood the procedures for rotation calls and gave inaccurate information to the customer.

Then when the shop was called the office staff was merely reiterating what the driver had written on the tag referencing their *** information. It was a series of miscommunication's that have led us to this point and for that I sincerely apologize.

The customer can contact *** for reimbursement. The driver is being retrained to alleviate any further miscommunications regarding the difference between Rotation Tows and an *** request.

Rotation Tow - We have a 20 minute response time. We are approved with a written agreement that we have to comply with to be on said rotations.

*** Requests - should be called in by the *** member then *** signs it to the appropriate Contract Station in that area.

In this case the *** member would have to pay for the tow and seek reimbursement from ***.

Should you require further information please contact me at ************ **** ***

Regards,

**** *****
Corporate Office