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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Natomas Auto Body & Paint meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Natomas Auto Body & Paint include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 191793.
Type of Entity
Business ManagementMr. Dave McNicol, Owner Octavio Gonzalez, Management Ms. Mari Salazar, Office Manager
Auto Repair & Service Auto Body Repair & Painting Auto Customizing
Products & Services
Natomas Auto Body & Paint is a Direct Auto Repair Provider for all major insurances companies.
Industry TipsAuto Repair - Road Signs of Good Business
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
What is a BBB Business Review?
About BBB Business Review Content & Services:
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The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (530) 755-2928(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On Sunday, July 20th at 5pm, a police officer called Natomas Auto Body on our behalf to initiate a tow, presumably through ***. When the tow truck driver, ****, arrived we gave him our *** card and identification, and asked if the tow would be covered by our *** membership. He assured us that it was and recorded our *** information, before proceeding to tow our vehicle. On Monday, July 21st around 9am, we called Natomas Auto Body and spoke with *****. We asked whether or not our *** information had been received and would be covering the tow. ***** assured us that they had the information, and that she would make sure our invoice would be processed through ***. On Tuesday, July 22nd, we called Natomas Auto Body and spoke with *****, the Body Shop Manager, about retrieving our vehicle from their shop. We spoke about the cost of storage and towing, and she also assured us that they had our *** information and never mentioned a towing fee.When we arrived to Natomas Auto Body that Tuesday afternoon, ***** informed us that because a police officer had initiated the tow request, *** would not cover the cost of towing. In addition, the posted cost for towing was $97.50. However, because it had been initiated by a police officer, the cost was $200. We asked to speak with ****, who had been our tow truck driver, and were told that he couldn't be reached. Finally, we paid the $200 towing fee, on top of $135 of fees for 40 hours of storage. Afterwards, I called the direct line to Natomas Auto Body's towing service, and spoke with *****. ***** informed me that the dispatcher does indeed inform the tow truck driver whether it is a *** membership tow or a police initiated tow. This means that our tow truck driver, ****, took our *** membership information knowing that *** would not cover the tow, and knowingly lied to us about it. This lie was then perpetuated by Natomas Auto Body staff ***** and *****. **** knew that the tow would not be covered by ***, and should have so informed his customer.
Desired Settlement: We would like Natomas Auto Body to take responsibility for their employee's intentional withholding of the truth regarding their services and whether or not *** would cover them, as it is evident that from our first interaction with **** we were being lied to. We want Natomas Auto Body to refund the $200 of towing fees that we paid as a result of this lie. In addition, we would like a written statement acknowledging and apologizing for ****'s lie.
We received the call from the **** **** Police Dept on July 20, 2014 @ 5:24 pm for a "rotation tow" to *** ****** ***. Our driver was dispatched to the location to the respond to the call. Being a new driver he misunderstood the procedures for rotation calls and gave inaccurate information to the customer.