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BBB Accredited Business since

Joe's Auto & Truck Repair

Additional Locations

Phone: (530) 533-6336 Fax: (530) 533-4547 2765 Feather River Blvd, Oroville, CA 95965 http://www.joesautoandtruck.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Joe's Auto & Truck Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Joe's Auto & Truck Repair include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Joe's Auto & Truck Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 20, 1991 Business started: 01/01/1983 Business started locally: 01/01/1983
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 274692.

Business Management
Mr. Joe Sousa, Owner
Contact Information
Principal: Mr. Joe Sousa, Owner
Business Category

Auto Repair & Service Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Brake Service Transmissions - Automobile Auto Services - Oil & Lube Small Engine Repair Engines - Diesel Engines - Gas Starters - Engine Auto Electric Service

Alternate Business Names
RJ Endeavors, Inc.
Products & Services

Joe's Auto & Truck Repair automotive service & repair.

Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations

  • 2765 Feather River Blvd

    Oroville, CA 95965

  • 541 Pearson Rd

    Paradise, CA 95969 (530) 872-1100

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/7/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had my vehicle worked on at this auto repair facility for a rear wheel shim-kit installation & four-wheel wheel alignment, also to have an engine oil sending unit replaced due to an existing engine oil leak. Estimates for these repairs were given to me by this facility when I had the vehicle inspected by them prior to the worked being performed, I agreed to these repair estimates for the vehicle. On the day I left the vehicle with the repair facility I advised them that the "check engine" light on the instrument panel had been on all week and agreed to have them run a computer diagnostic on the vehicle to isolate the problem for a cost of $150.00 The service writer contacted me the following day by phone to inform me that diagnostic computer code indicated a faulty/failing EGR (exhaust gas recirculation valve). She informed me the cost to repair this item would be $90.00 for the part and $107.00 for labor to install the part, for a total of $197.00 which I verbally agreed to over the phone. On the day I went to pay the repair bill, the invoice indicated a charge of $271.58 for the new EGR valve and $107.00 labor to install this part, for a total of $378.58 I advised the service writer of the billing mistake ($271.58 vs $90.00) for the new EGR valve. The service writer then told me that I must have misheard her on the phone pertaining to the price quote for the new EGR valve and would not adjust the bill. Upon further investigation, I contacted several auto parts vendors (ie: Auto Zone, Kragens, NAPA, O`Reilly`s etc.) and found the that average cost of a new EGR valve for my vehicle is approximately $74.00

Desired Settlement: I am requesting that this repair facility refund me $181.58 this is the difference of what I was quoted and I agreed to for the cost of the new EGR valve ($271.58 - $90.00 = $181.58)

Business Response: Company states that the consumer has been taken care of and the complaint has been resolved.

Consumer Response: Consumer states the company was very generous in taking care of the situation and he is satisfied.