This Business is not BBB accredited
Jaas Auto ServiceAdditional Locations
Phone: (209) 546-0628 Fax: (209) 546-0616 414 W Martin Luther King Jr. Blvd, Stockton, CA 95206
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Jaas Auto Service include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Jaas Auto Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Sopheak San, Owner
Auto Repair & Service
THIS REPORT HAS BEEN OBTAINED FROM SOURCES DEEMED TO BE RELIABLE. iT IS NOT TO BE USED FOR SALES OR PROMOTIONAL PURPOSES.
AUTO REPAIR TIPS
Is your car in need of the services of a repair shop or are you planning a road trip? If you are not knowledgable about automobiles, the BBB has a few suggestions which may help you to protect yourself against being taken advantage of by unscrupulous auto repair operators, both at home and on the road.
Spend some time finding a good repair facility before you need one. Ask the local BBB for a member list of companies offering these services. Ask your friends and family for a recommendation.
If your car begins to make new noises or is not operating normally, don't hope the problem will go away be itself. Take your car into the shop to be checked out while it's still running. If you are suspicious about a diagnosis, you will still have time to take your car elsewhere. If there is anything you do not understand on the work order, ask for an explanation. Consumers should also ask what the total cost of the repairs will be and if there will be any charge for an estimate. If the problem appears to be the engine or a transmission problem, a diagnosis charge is to be expected. If you wish to have your old parts returned to you, let the garage know BEFORE THEY START WORK.
Make your own list of the symptoms you are experiencing, but let the repair facility make the actual diagnosis. Once a repair order is written and signed by the consumer, that order becomes your authorization to have the garage make the repairs or adjustments listed, regarless of cost unless you specify otherwise. Be sure to read and UNDERSTAND everything you are required to do to qualify for and maintain any guarantees or warranties on the parts or labor. Ask for clarification and written verication of anything you do not understand, or which is stated verbally.
If you are getting ready for a road trip, make sure that your car is in good working order, and that your tires are sound, and all fluid levels are topped off.
The BBB suggests that you also check with the BBB of Automotive Repair at 800-952-5210 to determine the current licencing status of the company before authorizing any work to be done.
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Brought vehicle in for servicing 5/29/13. ASKED repair shop SPECIFICALLY to INSPECT and SERVICE Serpentine (DRIVE) belt. Shop noted but not performed. Problem date May 29, 2013 Invoice# XXXXX Sales Rep: ****** Payment amount(s): Valve cover service $193.60 Serpentine belt servicing (3rd vist) $40.00 Payment method: CASH for both services My spouse and I brought in my Audi A4 Quattro in for minor servicing. On 5/29/2013 JAAS Auto was asked to SPECIFICALLY to INSPECT and SERVICE the Serpentine (DRIVE) belt on the car because it had the day prior completely fallen off track. JAAS Auto had previously, on 5/23/2013, serviced and replaced 4 Oxygen sensors and the Ignition Coil pack, as well as the Ignition cables, so my spouse and I assumed that there may have been some manipulation of the Serpentine belt in the process and repair may not have been completed properly. Nonetheless, we brought the car back, initially we wanted the Valve Cover gaskets removed and replaced, we supplied our own Gaskets. The Water Pump and Serpentine belt were bought NEW and replaced on the car 2-months prior, so we were unsure why the Serpentine belt came completely off in the first place. Regardless, we SPECIFICALLY asked the shop to INSPECT and SERVICE this belt. We have an invoice for the work done to service and replace the Valve Cover Gaskets with a notation by the shop that, "Drive belt Tensioner may need replacement to tighten up Drive Belt", which is the service we asked the shop to complete. We were charged nearly $200 for the Valve Cover work and returned to the shop THE VERY NEXT DAY to inform the shop the Serpentine belt was not performing correctly (it was squeaking loudly and the motor vibrated). Again we were told it was the belt Tensioner and any further inspection we would have to bring the car BACK and let them further inspect the belt line to find the issue. Two days later, May 31, the Serpentine belt fell off and was shredded in the engine. I informed this repair shop at least 3-times to inform them SPECIFICALLY what the problem was and what needed to be done. Due to lack of transportation I was forced to return my vehicle to JAAS Auto, where upon a 3rd inspection of my Serpentine belt, I was told the EXACT information I ORIGINALLY told them to inspect and check, and then RE-CHARGED for the inspection and replacement to my Serpentine belt (which I again provided my own part). I have the original invoices from JAAS Auto showing the work they performed and DID NOT PERFORM (the notation of Serpentine belt service). The requested work was NOT done. I brought my vehicle in multiple time on consecutive days and was told misinformation. I was double charged for work that should have been completed on 5/29/2013 and I am very dissatisfied with the service performed especially the additional charges for lack of service performed. Problem date May 29, 2013 Invoice# XXXXX Sales Rep: ****** Payment amount(s): Valve cover service $193.60 Serpentine belt servicing (3rd vist) $40.00 Payment method: CASH for both services (Additionally, my mother was referred this shop by a friend. She too also had a inexcusable experience with this shop in that she brought her car in for repair, 2-days before me; the mechanic who was working on her car dropped a tool or some other object into the engine wrecking the part needed to be replaced and had to keep her car an additional 2-weeks so that they could order and replace the part the mechanic destroyed in the process of repair.)
Desired Settlement: I would like their business rating downgraded and the public notified that this company should not be trusted. The work they perform is NOT up to par and they are not thorough in the work they do perform. Their business practices need to be reviewed. This repair shop has a written guarantees that they are not honoring due to the fact that they print up their service guarantee but when called to stand behind it, they completely lacked proper business etiquette. Personally I would like an acknowledgement of improper service and my $40 Serpentine belt charged refunded.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.