BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that H & S Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for H & S Automotive include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Paul Holck, Owner Ms. Chantael Hamilton, HR Manager
Auto Repair & Service
Products & Services
H & S Automotive specializes in full auto repair and smog services.
5 E 12th St
Marysville, CA 95901 (530) 742-1212 (530) 742-2546 (530) 749-6518 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (530) 742-2546(Phone)
- (530) 749-6518(Phone)
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I left my vehicle at H&S Automotive shop to have my air conditioning fixed on 6/27 in working order when picked up all electrical was not working. I dropped my vehicle off on 6/27 to have A/C fixed. On 6/29 they called me saying needed to change the evaporator I told them OK fix it. They called me on 7/13 saying my vehicle was finished.Went to pick it up.The Transmission was not shifting,radio was not working ,light,s also they stated I had transmission problem so took to Tranmission shop. They checked out tranmission and stated it was fine. H&S did something wrong..On 7/17 returned Vehicle back to H&S to have them fix what was wrong.On 7/18 they called me to get my vechicle with repairs incompleted they stated they were not gonna fix my vehicle..I asked tranmission shop if could drive to electrical shop to check it out on 7/18..Took to Electrical shop and on 7/19 they called me and said my truck was finished it was electrical in the dash behind glove box.H&S had to pull the dash off to install evaporator.While it was in H&S hand,s thing's were stolen out of my vehicle.Along with my gas and gas cap was missing when picked up.It took 2 1/2 weeks to do my A/C when told it was only 8 hour job as stated before I took it in..So in mean time I was without vehicle for atleast 3 1/2 week,s
Desired Settlement: I'am seeking the cost of my repair,s from the Transmission Shop and Electricla shop and replacement of stolen Item's from my Vechicle as there was a radiator in vehicle and full tank of gas ..in the value of $700.00
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.