This Business is not BBB accredited
Express Transmissions & Auto Care
Phone: (209) 466-1111 Fax: (209) 466-1122 4825 N West Lane, Stockton, CA 95204 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Express Transmissions & Auto Care include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Mario Jauregui, President
Auto Repair & Service Transmissions - Automobile
THIS LOCATION IS NOT BBB ACCREDITED
4825 N West Lane
Stockton, CA 95204 Directions
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Our Dodge Grand Caravan has a rebuilt transmission that is defective. We have returned it repeatedly only to still have problems with it. We purchased a "rebuilt transmission" with Express Transmissions for 2850.39 on January 7, 2011 with Chase Visa Card with a 3 year warranty. On July 25, 2012 we took it in for the similar problems only to have the radiator blow out while they test drove it at a cost to us of $506.87. Then on 9/14/12 we returned yet again to be charged $515. 67 for a computer module which they claimed would resolve the transmission shifting problem. Last repair was on 9/14/12 which they claimed was not covered under warrantly, charged 515.67 for a computer module that was supposed to fix the transmission problem. We had to rent a car for four days in order to go to work. The rental car cost us $195.70. We have continued to take it back after failed attempts at repair only to continue having problems. On Sunday, November 18,2012 the Van stalled and would not move when the gear was put on Drive. I was blocking an entry way, I had to call AAA to be towed and moved out of the way. I paid 10 dollars for that service. I towed it home. I called Express Transmissions in the AM, ****** said he had to have it mobile before looking at it. So we had to have it towed to a different repair facility to assess the problem. I had to call AAA once again, as I write this it at ******* Automotive in Stockton awaiting yet another expensive estimate for repair. We have paid all of these repairs with our Chase Visa or ATM Visa card from our bank. I have invoices and receipts of all expenses incurred and paid for. Mind you that we are not considering the time, effort, and hassle we've had to deal with in regards to this situation.
Desired Settlement: I am seeking a refund for all parts and associated costs: Rebuilt Transmission= $2,850.39 Computer Module= $515. 67 Rental Car= $ 195.70 AAA Towing= $ 10.00 Total= $3,571.76 We believe that the "rebuilt transmission" they replaced is defective and never worked properly to begin with. We are tired of having to repeatedly bring it in to only be given the run around. We have incurred associated costs such as the rental car, time off work, hardships with transportation and undue stress and difficulty stemming from their "defective rebuilt transmission" and incorrect diagnosis. We demand a refund due to shabby and ineffective mechanical work, labor, and parts.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|6/12/2012||Problems with Product/Service|