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A BBB Accredited Business since
BBB has determined that DRJ Performance European Automotive Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for DRJ Performance European Automotive Service include:
- Length of time business has been operating
Factors that raised the rating for DRJ Performance European Automotive Service include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Denis Jiron, Owner
Auto Repair & Service
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I was charged for a repair on my vehicle that was never performed. The parts in question were clearly never replaced. ON 06/01/2011 I brought my 1998 VW Jetta VR6 to DRJ Performance for several repairs. After being contacted by Owner ****** ****** that the initial set of repairs were completed and what my final cost would be, I asked to have a minor coolant leak near the back of the engine fixed. It appeared that a small amount of coolant was dripping onto the top of the transmission housing. Upon performing an inspection ****** recommended replacing the thermostat, thermostat housing and several attached components. The total charge for this specific repair, including parts and labor, was $417.06. When my vehicle was returned to me on 06/03/2011 it did not appear that the housing and attached components had been replaced, as they looked dirty and were dirty to the touch, but the parts in question are difficult to access and view, so I could not be certain. Also, the leak itself did not appear to be fixed, since there was still fresh coolant collecting on the top of the transmission housing, and I returned my vehicle to DRJ Performance twice to have it re-examined. At the first re-examination ****** stated he could not see anything, and asked if I could provide pictures. After obtaining pictures and emailing them to ******, he asked me to bring my car back in. At the second re-examination ****** stated that he tightened a hose clamp and pressure tested the cooling system, and that the coolant pump was leaking. Since the coolant pump is at the opposite side of the engine and is not in the area in question it is not related to the repair I was charged for. At this point I considered the leak to not be significant enough to continue bringing my vehicle back to DRJ Performance, and did not pursue this any further. In late October of this year the coolant cross pipe failed, which is a related part of the cooling system. On 11/01/2012 I brought my vehicle to another mechanic for this repair, and they recommended replacing all of the cooling system parts that ****** had stated he replaced and charged me for one year prior, which is standard procedure for this repair. However, with the repair completed and the old thermostat housing and related components removed from the engine it has become readily apparent that those parts are much older than one year. The level of dirt and grime on them are considerably greater than one would expect to find on one year old parts. When I asked the mechanic who performed the repair if, in his professional opinion, the parts he removed from my vehicle looked like they had been installed only the year prior, he stated that they did not and appeared to be much older. It has now become obvious that the coolant leak repair that ****** recommended was never completed by him, but that he still charged me for the full repair.
Desired Settlement: I would like a refund for the parts and labor cost associated with this service that was not performed.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.