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BBB Accredited Business since

Double S Automotive

Phone: (530) 336-5905 Fax: (530) 336-5966 43402 Hwy 299 E, Fall River Mills, CA 96028

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Double S Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Double S Automotive include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Double S Automotive
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 28, 1995 Business started: 02/01/1984 Business started locally: 02/01/1984
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 255346.

Type of Entity

Sole Proprietorship

Business Management
Mr. Jim Staggs, Owner Mrs. Susan Staggs, Owner
Contact Information
Principal: Mr. Jim Staggs, Owner
Customer Contact: Mrs. Susan Staggs, Owner
Business Category

Auto Repair & Service

Products & Services

Double S Automotive providse full maintenance and repair services for all vehicles.

Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations

  • 43402 Hwy 299 E

    Fall River Mills, CA 96028


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/30/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On 6-6-13 I took my car to Double S Automotive to be serviced. I was informed by **** that the #1 and #4 cylinder show a code for misfire. **** informed me both cylinders were getting good spark and wanted permission to do a compression check. I was again informed by **** all cylinders checked out good for compression so they wanted to do a carbon cleaning. I said yes. When I picked up the car that afternoon I was told it may take a few days to notice a difference. One week later while driving home with no warning the engine died and would not start After Double S Automotive looked at it again they found #4 cylinder to have no compression and the motor ruined. I asked them to help me with this by cutting me a deal or reimburse the monies spent and "***" the owner said "no".

Desired Settlement: I feel its fair to either replace the car with at least low blue book value or refund the monies spent on the service since the car came out worse than when I took it to them.

Business Response: Business' Initial Response
Called customer and resolved complaint.

Consumer's Final Response
Consumer states: I was called by ***** or ***** this morning and asked what can they do to resolve the issue? I explained again that I brought them a vehicle in good shape, granted it wasn't new, but in good shape. I am a former mechanic of many years, and I could have serviced it myself. However, I didn't really want to, so I took it in. So, they agreed to refund the money I spent on their services. I couldn't see spending another $2,200. for a new engine on a car only worth about $1,600.00. I have had to purchase another vehicle. So, in essence I settled because I'm just done with them. I will never go there again, and I won't be referring anyone to them.