Are You the Business Owner of Davis Import Auto Service?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Davis Import Auto Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Davis Import Auto Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 238318.
Type of Entity
Business ManagementMr. Robert Lavelle, Owner
Auto Repair & Service Auto Repair - Maintenance Brake Service
Products & Services
Davis Import Auto Service specializes in auto repair services.
Industry TipsAuto Repair - Road Signs of Good Business
638 Cantrill Dr Ste D
Davis, CA 95618 (530) 297-6600 (530) 554-4321 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (530) 554-4321(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: It took way too long for one part. They charged too much and had my car for two days even though I brought it in first thing in the morning; for one part which should have been completed the same day I brought it in. A $14.95 distributor rotor shouldn't cost over $700 worth of labor to put it in nor should it have taken the better part of a whole day to diagnose. They also wanted to put an additional over $200 worth of ONE oxygen sensor in it for smog check purposes but by that time the bill for the hard-start problem was already so high I couldn't afford it. With that, it may not pass smog and I will have to move back to New Mexico just to register it!
Desired Settlement: The original estimate was around $200 and that would MORE THAN SUFFICE for a distributor rotor which as I recall from my previous car, cost $182 with parts and labor back in 2010.
Business Response: Business' Initial Response Car came in on the 6/6/12 at 8 am and left on 6/7/12 at 1:10pm. Orginal complaints were Check engine light was on and the car cranks but will not start. We had codes 2,3 (distributor signal), 9 (water temp sensor) and 17( oxygen sensor signal). Had to get the car to run first to check the other two fault codes. Found that the ignition distributor assembly that both crank angle sensor signals (G and NE) were reading 5(five) volts - according to the mazda workshop manual the ignition distributor assembly needs to be replaced. These two sensors supply the signal for fuel control (make the fuel injectors work) and spark (making the spark plugs work). We did inspect the ignition distributor rotor other than having carbon on the pivot point there was not a burn spot on the rotor that can cause a no start problem. After replacing the ignition distributor assembly and got the car to run we checked the other two codes. We found that the oxygen sensor was very slow to respond and causing engine code 17. We recommend to have it replaced. Upon further diagnosis, we did not find anything wrong with the temp sensor. The ignition distributor assembly had to be ordered and would not arrive until the next day. We explained everything on the phone and when they came in to pick it up. If there was a problem the customer never call for a further explaintion or there was a dispute of the charges. I would of been happy to go over the entire procedure so the customer could fully understand the problem. I believe that there is a misunderstanding in the part that failed. There is a difference between an ignition distributor assembly and a distributor cap and/or rotor. The cost of an ignition distributor assembly is significantly more that either a cap or rotor.