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BBB Accredited Business since

Automotive Excellence

Phone: (530) 622-2701 Fax: (530) 622-2719 4600 Missouri Flat Rd, Placerville, CA 95667 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Automotive Excellence meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Automotive Excellence include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Automotive Excellence
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 05, 1999 Business started: 03/01/2008 Business started locally: 03/01/2008 Business incorporated: 11/14/2011 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 268722.

Type of Entity


Business Management
Randi-Marie Mitchelson, Owner Mr. Ross Mitchelson, Owner
Contact Information
Principal: Randi-Marie Mitchelson, Owner
Business Category

Auto Repair & Service Auto Smog Inspection Brake Service Recreational Vehicles - Repair & Service

Alternate Business Names
Mictchelson Motorsports, Inc.
Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations

  • 4600 Missouri Flat Rd

    Placerville, CA 95667 (530) 622-2701


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Complaint Detail(s)

8/26/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Damage the drive side of vehicle with 4 severe scratches. Car was dropped off at 8:30 am struts/mounts, alignment, and oil change. kept 3 days. I dropped off my car at 8:30 am 7/3 to have struts and mounts replaced, alignment, and an oil changed. I called at 4:00 pm and ***** indicated it wasn't ready. I didn't complain. ***** said I could pick up on Friday. I went by at 11:30, but car was not ready until 1:30 pm. I paid and went to my car and noticed the scratches. They are really bad. The owner gave me the name and number of their auto body guy. He appeared to want to do the right thing, until he received the estimate for repair, $1,000. No one indicated to me that I had a option to get my vehicle on Wednesday. Auto Excellence say they are not responsible for the damage to my vehicle. It was damaged while being repaired.

Desired Settlement: I want them to do the right thing and take care of the scratches that were done while my vehicle was being repaired. Or warn their customers about possible damage while in their parking lot or at a minimum let us know that they are not responsible, so customers can make an informed decision and not allow their car to stay in their charge over night.

Business Response: Business' Initial Response
We apologize that our client had a unhappy experience at our facility due to the prolonged estimated time of completion, and is also holding us responsible for 4 scratches that they assume happened here during the repair. Due to the nature and location of said scratches, and location on the vehicle to where repairs were made, it was determined that it is highly unlikely the scratches happened while vehicle was being repaired. When Mrs. ******* spoke to me and pointed out the scratches, I referred her to a local body shop to see about polishing them out (under the impression that they were surface scratches), not admitting fault, just in good faith to my client. While inspecting the vehicle, she (Mrs. *******) pointed out multiple scratches on other parts of the vehicle to me, to which the she acknowledged were there for some time and was "not concerned about". They were very similar to the scratches that are in question. Mrs. ******* then contacted Automotive Excellence and requested that we pay the $1000.00 estimate to repair the scratches. It was explained that we do not feel that we are responsible for scratches on the vehicle that could have happened anywhere.