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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Auto World Auto Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Auto World Auto Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 184438.
Type of Entity
Business ManagementMr. Alex Sargisian, Co-owner Mr. John Sargisian, Owner
Auto Repair & Service Auto Smog Inspection Brake Service Transmissions - Automobile
Products & Services
Auto World Auto Services is a full service auto repair shop specializing in transmissions and brakes. It also is a licensed smog station.
Industry TipsAuto Repair - Road Signs of Good Business
1312 La Loma Ave
Modesto, CA 95354 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On January 6th I dropped off my **** F250 pickup truck to have the heater core replaced (part purchased by customer). I received a call on January 8th telling me the truck was finished and I could come pick it up. I inquired on the phone if there were any problems and was told there were no problems and it was ready to go. I drove my truck off the premises and then noticed a large crack on the dash cover directly in front of me. I went directly back to the repair shop and showed this to the mechanic and the shop owner. They stated that there had been a small crack when the mechanic was working on it, but I can testify there was no crack on the dash when I dropped off the truck to them. They refused to let me ask the mechanic directly about the crack and would not answer my question about why I was never called about this issue when they noticed it. The owner, **** stated they would order the part and repair it an no charge to me. During the week of January 12th, 3 calls were made to the shop to inquire about the status of the part order by my wife, *****. She spoke to 3 different people who promised to have the shop owner or manager call her back, but nobody ever returned her calls. On Monday, January 19th I made a call to the shop and spoke with ******* who stated the part had not yet been ordered but they would take care of it right away. I was very angry at being treated this way and had my wife call to speak to them. She called and spoke with ******* who refused to acknowledge any mistakes were made and that they would order the part. ******* then called me back and stated they have ordered the part, but I would have to pay $118.00 for the part to have them install it, stating the original conversation with the shop owner did not take place about fixing this issue at no charge to us.
Desired Settlement: The company should honor their original statement that they will order and replace the dash cover at no charge to me.
Business Response: Customer brought in vehicle for heater core replacement. Customer brought in his own parts. Since the work was all labor, customer got some discount as well. Labor for the heater core on 1998 **** F-250 calls for 7.00 hours which adds up to $595 ($85/hr labor rate). Customer was charged $500 for the work performed which gives customer a savings of $95. To work on the heater core the dash of the vehicle needs to be removed. According to the mechanic the dash had a small crack that got worse. Customer was informed that if he paid for the part the labor would be done for free. The customer declined and later posted slander online for the car lot business that we own (Auto World Auto Sales) with bad language used in the comment section (which was later deleted by us). The car lot had nothing to do with this business yet this customer decided to post a negative review about us. Since the customer did that and also called and used foul language we refused his business and took the offer off the table to do the labor for free and informed the customer to take his vehicle somewhere else.
Consumer Response: I am rejecting this response because: #1 this not about the original cost of the service and #2 I was never informed of the "small" crack in the dash or given the opportunity to see for myself if I wanted them to continue with the work. As stated in my original complaint, when I requested to speak to the mechanic my request was denied. #3 the internet concerns happened after the final phone call where they refused to honor the original statement that they would order and replace the dash cover at no charge to me. Per their own words the internet comment was removed right after it was posted. After a week of phone calls never returned as promised and after being called a liar, I feel they should honor their original statement.
In response of the rejection: