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BBB Accredited Business since

Auto Service of Roseville

Phone: (916) 783-7600 Fax: (916) 783-4805 1080 Douglas Blvd, Roseville, CA 95678 http://www.wefixitright.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Auto Service of Roseville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Auto Service of Roseville include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Auto Service of Roseville
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 11, 1998 Business started: 11/22/1995 in CA Business started locally: 11/22/1995 Business incorporated 11/22/1995 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 247528.

Type of Entity

Corporation

Business Management
Mr. George Yandolino, Owner
Contact Information
Principal: Mr. George Yandolino, Owner
Business Category

Auto Repair & Service Auto Headlight Restoration Auto Smog Inspection Auto Repair - Suspension Auto Repair - Tune-Up Brake Service Mufflers & Exhaust Systems Auto Services - Oil & Lube Auto Air Conditioning

Alternate Business Names
George Yandolino, Inc.
Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations

  • 1080 Douglas Blvd

    Roseville, CA 95678

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/4/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: smog check test station, did the test and everthing has passed the on the visual they broke a hose fitting so that it would not pass ,more to story date XX-XX-XXXX the check test only smog,to a F250 ford pick up vin #***************** , the test went well until till a hose & fitting was broken by forse, cause the visual to fail ,it was not broken before, they wanted addishional $180.00 to repair, had to pay with my discover card to get my keys back to leave , the broken part is a new brake you can see on the plastic fitting that is a new brake. it was forced. the hose didn't brake just the fitting ,to the Evap and the pvc valve , now no smog test and a 180.00 bill to fix it by dealer only . Truck was driven home only and can be proven the the broken fitting is a new brake by a pro, the truck will not moved until this over with , it is a shame that old people can't trust the people that we want to do bussiness with . the name of the technician is Cutris Mason /eaXXXXXX . i have all the inforemation on the test. the station rcXXXXXX

Desired Settlement: to make it right . the work can not be done by them has to be done by the ford dealer and a smog check by test only , had to pay Dmv FOR NON OPER $19.00 LIC, FEE WAS DUE BY AUG, 31 THIS YEAR ,. HAVE PAID THEM $49.95 , THE TEST TO CALIF. STILL OWE MY ME $10.00. SHOULD PAY FOR THE NON OPERER FROM DMV $19.00 SO TO GET LICENSE TRUCK

Business Response: Business' Initial Response
Customer came in for a smog, tech heard a vacuum leak and found vehicle failed visual due to broken hose where evap and pcv systems meet. We explained the concern and showed him the break with a flashlight. The repair would be to replace the hose, parts and labor, then retest. The customer declined repair. Customer contended that the break was fresh and the BAR found break to be old, vehcile poorly maintained and cleared us of any wrong doing in this matter.