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Find a Location

Auto Express has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAuto Express

    Auto Repair

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1906 16th St, Sacramento, CA 95811-7205
    BBB File Opened:
    8/17/1994
    Years in Business:
    34
    Business Started:
    1/1/1990
    Business Started Locally:
    5/19/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 172373 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    7:00 AM - 5:30 PM
    T:
    7:00 AM - 5:30 PM
    W:
    7:00 AM - 5:30 PM
    Th:
    7:00 AM - 5:30 PM
    F:
    7:00 AM - 5:30 PM
    Business Management
    • Mr. John N Khoshcar, Owner
    Contact Information

    Principal

    • Mr. John N Khoshcar, Owner

    Customer Contact

    • Mr. John N Khoshcar, Owner

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/08/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On June 16th, I went to for a smog check because their website says that vehicles that are from **** or newer cost $40 for a smog check. It also says that if it fails the smog check we could get another check within 30 days.They charged me $51 for my 2007 jeep and then failed me because I had a temperature reading sensor connected to the computer. The guy told me that ********** law dictates that modifying the computer is illegal and that's why they have to fail me. (This was a temperature sensor. *It does nothing to modify the computer*. Therefore they failed me by mistake)He also told me that if I wanted to get it checked again it would not be free. That their website had incorrect information that they would not honor.I paid and left. I got a call shortly after from another man (the manager/owner?) who told me that he's sorry about the misinformation on the website and that they would have it corrected (it has not been corrected yet). In the meantime, because the website makes it look like they do free re-checks, he would honor that and I had 30 days to return for a free smog check. I was with my partner at the time who I immediately told about this free check - this helped me feel a little less cheated and she remembers us talking about him saying it would be free.A couple weeks later, I unplug the sensor (literally just a temperature sensor that makes no modifications to anything on the jeep) and head back in.They say that I need to pay $31 for this second check (while also trying to tell me that $31 is half off of $51). I said that when he spoke to me on the phone he said it would be free. He denied that. I set the paperwork down on the desk, said "I'll be going somewhere else then. I'll leave a review too".To which, this manager/owner responded "Make sure to include your address in the review so we can come to your house and beat you up".
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rhonda K

    5 stars

    02/15/2024

    The owner **** is very thorough, knowledgeable and reasonable on his labor. I've taken my car to one place for over 20 years. I decided to give **** a try because of his prices and how he took the time to explain what he needed to do in order to do the job right the first time. He has not dissapointed me!

    Local BBB

    BBB of Northeast California

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