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Find a Location

Alta Sierra Family Automotive has 1 locations, listed below.

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    Business ProfileforAlta Sierra Family Automotive

    Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Alta Sierra Family Automotive offer automotive repair services.

    Business Details

    Location of This Business
    15563 State Highway 49 Ste A, Grass Valley, CA 95949-9101
    BBB File Opened:
    5/3/2002
    Years in Business:
    24
    Business Started:
    5/1/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 204611 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 4/30/2024.

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Tim Moore, Owner
    Contact Information

    Principal

    • Mr. Tim Moore, Owner

    Customer Contact

    • Mr. Tim Moore, Owner
    Additional Contact Information

    Fax Numbers

    • (530) 272-6424
      Primary Fax

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/02/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Took vehicle in for a radiator leak and repair, had them do a due oil change as well. Brought car home and noticed oil leaking, a very slow drip. Called *** to ask if he could check the bolts and make sure they were tightened or possibly old and thus leaking as they just did the oil change. He was very defensive and condescending. He kept insisting the leak must have started on the way home. Then he questioned if I knew the difference between that an coolant. He kept asking if I was sure. Of course I know the difference. He then told me he didnt have time and I could tow it back because it would only take 10 minutes...however he didnt have that time. He gave me two open days I could come by which are my work days and I could not get a substitute teacher to cover me. I then let him know and asked again if I could just have it towed since I have free towing. He seemed to think that was ridiculous for a 10 min appointment. I could not get him to look at it. I called weeks later once I finally hired a substitute teacher and left him a voicemail as well as sent an email at a later date, nobody responded to either. I spent $1,200 for the service and still have a leak. He has not allowed me to come and get it fixed. I believe it was a simple s**** loose or maybe corroded, either way, he insisted it must be an oil leak that started on my 10 minute drive home from his shop right after my oil was serviced. I would like them to look into the oil leak free of charge as it is likely their oversight of loose screws or corroded screws.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Northeast California

    BBB Reports On

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