BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that A Plus Auto Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A Plus Auto Repair include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Coung Lam, Owner
Auto Repair & Service Brake Service Transmissions - Automobile
Products & Services
We specialize in major maintenance service, general repair, electrical problem, computer diagnosis, engine/transmission replacement, steering/suspension repair, brakes, exhaust system replacement and air conditioning service on all foreign and domestic vehicles.
Industry TipsAuto Repair - Road Signs of Good Business
1701 Del Paso Blvd
Sacramento, CA 95815 (916) 550-1885 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Itook my honda Civic to have the Air Condition fix and the car air condition don't blow cold air its feels just like cool air. I took my car 2 times and he says its working good, but I can not drive my car in a very hot day because its too hot in the car regardless if the air condit is turn on!
Desired Settlement: I would like to have this company to return my money so I can have the air condit fix some place else
RE: Case Number ********
To whom it may concern:
On June 20, 2014, Ms. ******* came to our shop for an A/C system check due to her car only blew out hot air when the A/C fan’s on. I examined her A/C system and found out the A/C compressor was not working. I informed Ms. ******* the problem, then gave her an Est. of $750.00 for A/C compressor replacement and A/C system recharge. The car was finished the same day and A/C system was working well and blew nice cold air. Ms. ******* asked me if she could pay installment for the $750.00, and I said OK.
About two weeks later, Ms. ******* told me over the phone that when she turned on the A/C, her car wants to die, so she had to turn off her A/C while driving.
A few days later, when Ms. ******* came to the shop to pay her last installment payment, I checked her car, and A/C was blowing cold air. I asked her to leave the car with me, so I can check if anything wrong with her A/C system. But Ms. ******* refused.
Couple of days later, Ms. ******* came to the shop again. This time she agreed to leave the car with me so I can find out what’s wrong. However, within 30 minutes, she came back and told me that she needed the car and will return another day for me to check the problem. Before she left, I did a quick check of the temperature in front of her; the thermometer read 54F degree.
I informed Ms. ******* both times that if there is something wrong with any of the works I’ve done or any of the parts that I put in her car; I would fix the problem at no costs for her. But in order for me to do so, I would need her to leave me the car.
I’m a little confused regarding Ms. *******’s complaint: Is she complaining about the A/C system not working? Or is she complaining about the car wants to die when the A/C is on? If she is complaining the A/C system not working, the thermometer showed 54F degree at the shop; if she is complaining about the engine stalls problem, she hasn’t gave me a chance to diagnose the problem.
Please let Ms. ******* know that we’re sorry that she is not satisfied with our services. Please give us a chance to take a look at her car. If there are any parts we put in have failed or any mistakes we’ve made, we’ll make sure to fix the problem at no costs.
***** ** ***
A Plus Auto Repair
1701 Del Paso Blvd, Sacramento, CA. 95815 ###-###-####
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: The general manager of this auto body store quoted me for the work I asked then called me and quoted me for additional work that I did not want done. This auto body general manager that goes by the initial "C" advertised auto work that I needed for my vehicle. I requested to the mechanic if he would perform the a change of a serpentine belt that I inquired for service. The mechanic acknowledged that he would perform the work. After I left the vehicle with him, he did not provide me with paperwork and rushed me out. Since it is an auto service station in my neighborhood, I didn't think I would have issues, but in the time of around 15 minutes, the general manager, "C" called me with an additional quote of roughly 300 dollars over the initial work that I requested. He explained to me that this work had to be done, and why I wouldn't have this work performed, as it was necessary in with the work that I requested. He did not perform a diagnostics for me to assume that any other work needed to be performed, and did not wish to perform any additional work other that what I requested. He requested that I pick up my car on the phone. When I had returned, I indicated to him that he did not give me a written service agreement, which he is required to do so by the State of California Department of Consumer Affairs, in accordance with the Automobile Repair Act of 1974, and did not. His practice was inflammitory, because he assigned to me for work that I did not request and without an intital service agreement, and then called me to request that additional work that I did not request must be performed, based on his knowledge of the vehicle, but without any explaination as to warranty or any liabilities (if any)that the auto shop may suffer in contrast to the work that I requested done. This general manger simply wanted to profit for work that he could perfrom on the vehicle, and not what I requested him to perform. He violated basic and practicing auto repair laws, and Consumer Laws by practicing in this manner. It is not fair.
Desired Settlement: This person is conducting a service for consumers in the City of Sacramento. His conduct with me was unprofessional and violated several laws which I can identify. I request for this business to please practice in a fair and safe manner, because violating such laws do not equal to running a business operation. Please practice laws in accordance to laws regarding to Consumer Affairs and California State laws concerning your business occupation, thank you.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.