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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that A-1 Brake & Alignment meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A-1 Brake & Alignment include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 177078.
Type of Entity
Business ManagementMr. John Jones, Owner
Auto Repair & Service Brake Service Wheel Alignment, Frame & Axle Service - Auto
Products & Services
A-1 Brake & Alignment provides full service auto repair specializing in alignment and brake repair services.
Industry TipsAuto Repair - Road Signs of Good Business
824 Nord Ave.
Chico, CA 95926 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (530) 894-1149(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I went in for an alignment and observed body damage to my vehicle after the work was done. The owner said get the ____ out and denied responsibility. I went to A-1 Alignment & Brakes in order to get a 4-wheel alignment for my 2005 Saab 9-2x Aero on May 10 2013. The alignment made my car pull, so I was told to drive around and return the following day. I returned the next day, Saturday, May 11, to have the mechanic tweak my alignment and then proceed to take it on a test drive in heavy traffic. Some time between my dropping the car off again at the shop and me picking the car up that day, the car received a huge dent and 2 smaller dents to the front passenger fender as well as a scuff on the headlight. I noticed the damage 10-15 minutes after I had returned home from the shop and photographed the damage. I am a photographer and in a car club, so thankfully I have photographs of the car less than 10 hours before the damage occurred, photographs taken as I was waiting for my car at the shop, and photographs taken 10-15 minutes after the damage had occurred, clearly proving beyond a reasonable doubt that the car was damaged in the time it was at the shop. I prepared a very respectable and presentable case to inform the shop of the damage, and left a voice mail for the shop that Saturday afternoon. On Monday, I arrived back at the shop only for the owner to come out and say "Oh, its you, I already heard the story (from his son, the alleged mechanic) there's no way the damage was caused here, get the ____ out." I felt so disrespected because the owner constantly interrupted me, verbally abused me, and I wasn't allowed to finish a single sentence. He then started walking back to his office, considering the matter done with after such an overwhelmingly rude conclusion. I quickly asked him how he could discredit my story without hearing my side of the story or even looking at the photos I took before, during, and after the incident at the shop, proving that the car was damaged on premises. I asked him why he would disrespect a paying customer so much for simply presenting evidence that my car was damaged at this shop. He simply shrugged and said "whatever," before retreating into his office and leaving me alone in the shop and expecting me to show myself out. I felt extremely disrespected the whole time, especially because I was so humbling, accepting, and nice about every single thing the owner and mechanic had to say. The owners directed anger toward me made me feel unsafe, threatened, and downright terrible, especially because I hadn't even talked to him about the damage before then. Since then I have heard nothing from the shop or its owner, and I am left feeling threatened and with a considerable amount of body damage done to my car that I do not have the means to pay for right now.
Desired Settlement: I am seeking settlement for my 2005 Saab 9-2x Aero, which had the front passenger side fender & headlight damaged and dented during its time at A-1 Brake & Alignment. I am seeking the dents to be pulled via a Paintless Dent Removal Service located locally within Chico.
Business' Initial Response