BBB Business Review
This Business is not BBB accredited
Rising Sun Engines, Inc.Additional Locations
Phone: (800) 660-4664 3150 Highway 32 Ste K, Chico, CA 95973
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Rising Sun Engines, Inc. include:
- 105 complaints filed against business
- Failure to respond to 92 complaints filed against business
- 1 complaint filed against business that was not resolved
- 23 serious complaints filed against business
- Overall complaint history with BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||105|
Additional Complaint Information
Complaints contain a pattern in which consumers fail to receive paid-for used auto parts ordered from Rising Sun Engines. In some cases, consumers allege receiving incorrect or defective auto parts. Complainants claim that when attempting to contact the company to request a refund, exchange or delivery of paid-for products, the company is difficult to reach.
Most complaints remain unanswered, although the company does respond to consumers in some cases by delivering the product or a refund.
On May 9, 2013, BBB contacted Rising Sun Engines regarding this pattern of complaints. To date, BBB has not received a response from the company.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Steve Keplinger, Owner
Auto Parts & Supplies - Used & Rebuilt Auto Parts & Supplies - Used Auto Parts & Supplies - Rebuilt Internet Shopping
The Federal Trade Commission's Mail Order Rule, applying to orders made via telephone, allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days.