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          PRG Products has 1 locations, listed below.

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            Business ProfileforPRG Products

            New Auto Parts

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            33 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            3/4/2010
            Years in Business:
            13
            Business Started:
            7/15/2010
            Business Started Locally:
            7/15/2010
            Type of Entity:
            Partnership
            Business Management
            • Mr. Greg Gagnon, Owner
            • Mrs. Jennifer Gagnon, Co-Owner
            Contact Information

            Principal

            • Mr. Greg Gagnon, Owner

            Customer Contact

            • Mr. Greg Gagnon, Owner

            Customer Complaints

            33 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/09/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I purchased/ordered suspension equipment from PRG on October 20, 2021. After some time I received email notice from PRG (****) on November 19th, 2021 that with some delay some items would be shipped. I received this partial shipment on January 5, 2022 (about 50% of the listed products) and sent a note about what was received. I got a quick response back that the remainder of the items would be shipped in the next 48 hrs. I received some of those items a few weeks later. At this point I'm only missing two items (rear shocks and a U-bolt flip kit). On March 16, 2022 I sent a follow up email. On April 24th, 2022 I sent a follow up email. On June 2, 2022 I sent a follow up email. On August 5, 2022 I sent a follow up email and received a response. ****, responded staying he would ship them the following week (with apology). Nothing arrived. I emailed back on October 6, 2022, and again December 8 2022 with no response. Since then I have called their office, hoping to have a different outcome then email, but no answer. At this point I still am missing part of the order and have not received response.

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ian M

            1 star

            11/12/2021

            Horrible business the owner **** is a con artist. I placed order on nov 1. Emailed owner stating i needed items by nov 11. **** advised that he promised delivery by nov 8. Issued invalid tracking tracking number. Emailed him 4 times with no response. Filed witb paypal. **** did not reply to paypal either. I then received a rude email from **** stated the products are not even made when you order them. Was told to go buy china products. No disclaimer on website about products not being made yet. Horrible business. Horrible owner. Do not deal with. **** should be in jail. Check other online forums. He has done this way to many times.

            Local BBB

            BBB of Northeast California

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