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Find a Location

Vera's Auto Detail has 1 locations, listed below.

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    Business ProfileforVera's Auto Detail

    Auto Detailing
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 03/01/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    1D. Maintain at least a B rating in all company-owned locations and its headquarters.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Vera's Auto Detailing provides detailing and car washing services.

    Business Details

    Location of This Business
    1707 Spokane St, Modesto, CA 95358-5641
    BBB File Opened:
    9/25/2015
    Years in Business:
    11
    Business Started:
    3/7/2013
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    9:00 AM - 2:00 PM
    Business Management
    • Mr. Julian Vera, Owner
    Contact Information

    Principal

    • Mr. Julian Vera, Owner

    Customer Contact

    • Mr. Julian Vera, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I used ****** Vera's Auto Detailing. In Dec. 2022 and April 2023 at the time of doing the detail of my 40ft Motorcoach and 27ft trailer (both FRP sides) it was beautiful as you can see in the photos in the summer of 2022. I paid ********************* for the service of Detailing the exterior and applying Ceramic Coating(10 yr warranty) my 40ft ** and my 27ft trailer. His cost was $100 a foot and my combined length is **** ft. I paid him $6880.00 on my Credit card. I have many before and after pictures and pictures of what my ** looks like today looks like today. There are swirls all throughout the exterior walls of my ** and trailer and it is all due to the workmanship of **********************The problem started the first time I washed it using only water-only in May 3rd 2023. Since then it has only become worse. I have only used water, no acid or soap, or anything besides water. From April 3rd 2023 to this day nothing has touched my ** other than water only. I reached out to ********************* in May 3rd to inform him of the problem with out a response. I also reached out to him again on June 9th 2023 with no resolution. I contacted him on his ******** page and I was immediately Blocked and could no longer see or contact him through ********. The last time I called him on September 14th 2023 he said that he was going to look at the ** so I sent him picture via text messaging them too him and he has not responded to or contacted me back like he said he was. I did a screen shot of the first and only time I questioned him with photos of the problems when he blocked **** am at a loss on why my once beautiful Motor Coach now looks the way it does after paying $6830.00 to **********************Can you please help me?

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Northeast California

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