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A BBB Accredited Business since
BBB has determined that Sunrise Modern Classic Motors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sunrise Modern Classic Motors include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Ezra Boals, General Manager Mr. Larry Boals, Owner
Auto Dealers - Used Cars
Alternate Business NamesSunrise Motors DBA
Products & Services
Sunrise Modern Classic Motors is a used vehicle dealership.
Industry TipsCar Buyerâ€™s Bill of Rights:
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: They sold me a truck with a broken rim and all unbalanced tires I took to them and they said It was fine they balanced it and put it back on my truck and told me they will find one for me. then I woke up one day and my tire was flat the rim had finally gave out and leaked air through the rim. so I took the broken rim back to sunrise they told me to get the hell out of here and they were not going to do anything for me. This is after they told me they would look for a matching single and call me as soon as they found one since they put the rim back on my truck, my truck doesn't drive the same it had caused a lot of damage due to the vibration and unbalanced tires it feel they were very unprofessional and everything was brought up within 30 days of the purchase why should I pay for their mistake. You need to make it right. Apologies due for yelling at a costumer so unprofessional.
Desired Settlement: Fix it and make it right reimburse me and fix the broken parts caused by your negligence to check the tires on the trucks you sell to customers . Reimburse me the sixty dollars getting them checked at les swabb to ball emcee them before I drove it to your shop.
Business Response: Mr*******
Sunrise Motors has reviewed your compliant and found that all employees followed company policy with your issue. The 30 day warranty we provide at no charge to are customer unfortunately did not cover this problem. We have a Buyers Due Bill for any work not covered by warranty that would be preformed by Sunrise Motors at no charge. There were no items listed on your due bill to be completed. Sunrise Motors is still committed to helping our customer with repairs after the sale that are not covered under warranty. Per policy you can receive 30% of parts and labor in our shop for parts and repairs. If you would like to use this service please contact our office.
Consumer Response: I am rejecting this response because: that was not the verbal agreement u made and still doesn't make it right. The way your staff treated me was unexeptable u also said u fixed a leak but it still leaks water in the cab of the truck you made a customer a promice to make the situation right and then told me to go 'screw myself' now u are trying to cover it up I know other customers that told me u will do anything to get someone a vehicle including making fake jobs selling bad Moters oil leaks broken rims false reports and water in Moters one of your own friends ****, said that u would do this to me plzz take in consideration I did not break the rim and just cause it might not be covered in your thirty day it was brought to your attention and you said you will make it right why are u only trying to percentage me out I am an American soilder and disabled veteran I can't believe I am having to do this. This problem should have never happened if u would have checked the rims for for cracks or integrity I shouldn't pay for a dealerships negligence. **** please take more consideration of the problem at hand.
Business Response: Mr*******.
Your vehicle was purchased on 1/29/14 and returned to our service department on 02/03/2014 , in which we replaced an egr cooler and a drain plug gasket at $0 charge to you. If you believe there is still a water leak than please contact our service department to have it looked at. There is no mention of this problem in our system on 3 invoices. You have 90 day warranty on any parts that we replaced. In regards to our verbal agreement to "take care of you" that offer still stands. I told you on the phone before you picked up the truck and told you that the rims were rare and we would help you find one at our cost. We did locate one but the office said you had already bought different rims. If you would like me to get a price and find that one please let me know. When I had talked with you I asked if anything had happened to your truck since you purchased it and your response was "no". Since that time some information has came to my attention that you vehicle was in an accident after your purchase.
I have spoken with all staff who you had dealings with you at the dealership and the said company company policy and customer service were followed.
Our policy is still the same and Sunrise will extend any work you would like completed at our discounted rate and also located the rim again for you.
Please advise if you would like us to locate that for you.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I had recently purchased a 2005 Chevrolet Silverado from Sunrise Motors. They told me that the vehicle was in an accident. A minor fender bender to be exact. On the Auto Check, part of Experian. The report is false it says there is no major damage after their check. That was a lie. It has a bent frame, a broken radiator support. Major front end damage that they lied about not being there. The A frames are bent. All of this needs to be replaced, and the truck need to be repainted because it has to different shades of red that they painted over the problem to mask the trouble. They lied, and did not give me the true information about the truck. This is going to be a 5000.00 dollar repair, and I believe that Sunrise Motors should have to pay this bill because of the fact that they did not tell me the truth, and sold me a Lemon. I thought that there was a Lemon Law policy in California. This is very distressing to me because this should not be like this. They were fraudulent on their end of the contract, and they should be help responsible for the repair costs of the vehicle. Thank You...Sincerely, ******* ** *****. I have all of the proof about their lies, and photos of the broken vehicle. Again Thank You.
Desired Settlement: I would like to be compensated for the 5000.00 dollars for this repair job. Or a full and complete refund of the vehicle if this situation is not resolved.
The customer had contacted us regarding the 05 Chevrolet Silverado we offered to have the vehicle looked at by our shop to inspect the claims that are being made. When this vehicle was purchased we give the customers the Auto Check report; it does state the vehicle was in an accident, the vehicle history report recommends to have the vehicle inspected by a third party prior to purchase. The customer signed off that they inspected the vehicle to their satisfaction and that the vehicle is also purchased as is. Our vehicles go through a 152 point safety inspection before they are to be sold, it passed our inspection and was deemed safe to drive and operate. Just like any Autocheck/Carfax report it does not claim to know the entire history of the vehicle the customer had the opportunity to take the vehicle to be inspected before purchase. The Lemon Law only pertains to new vehicles within the first 18,000 or 18 months of purchase.
Business Response: Please refer to our last response. Customer had the chance to have vehicle inspected at outside location. We provided Auto Check report. See attachments with original response, customer signed buyers guide and signed acknowledgement of inspection of the vehicle. We followed company policy with the vehicle purchase. When the customer contacted us as we offered to look at the vehicle and also offer a discount on any parts and repair service.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|9/16/2011||Problems with Product/Service|